Applications must be filed at

https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00041744&tz=GMT-05:00&tzname=America/Chicago

About the Comptroller’s Office

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more!

Culture

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Click here to see an inside look at the Texas Comptroller’s office! Click here to see a video from the division!

General description

Join the Fiscal Management team as a Program Specialist. Performs complex (journey-level) consultative services and technical assistance work as part of the Fiscal Management division. Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities for the direct deposit program and the warrant hold program. Provides daily customer service by phone, in person, and via e-mail in response to inquiries. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

This position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time as business necessitates.

Minimum Qualifications

• Graduation from an accredited college or university with a bachelor’s degree.

• Three years of experience analyzing and adhering to regulatory, legislative, or technical policies/programs.

• Three years of experience providing customer service in a high-volume environment.

• One year of experience using TINS or USAS.

Preferred Qualifications

• Experience with stand and deliver training.

• Experience conducting research and documenting findings.

• Experience with Automated Clearinghouse (ACH).

• Experience with the Warrant Hold program.

Substitutions

One additional year of analyzing and adhering to regulatory, legislative, or technical policies/programs, may substitute for thirty semester hours of educational requirement with a maximum substitution of 120 semester hours (four years).

LICENSES / CERTIFICATIONS

N/A

In this role you will:

Knowledge of:

• Windows environment, Microsoft software and mainframe functions.

• ACH processes.

• Warrant hold program.

• Standard research methods and techniques.

Skill in:

• Conducting research with a high degree of accuracy on complex issues.

• Developing training materials and serving as an instructor for courses.

• Effectively conveying information and encouraging an exchange of ideas. (Communication)

• Identifying, defining, and solving problems. (Problem Solving)

Ability to:

• Work with others to achieve a common goal. (Teamwork)

• Adjust to changing workplace demands. (Adaptability)

• Meet the needs and expectations of internal and external customers. (Customer Service)

• Effectively demonstrate skill and ability to perform the specific job duties and tasks as defined by a job description. (Technical Competence)

• Be dependable, meet deadlines and produce high-quality work. (Workload Management/Productivity)

Veterans:

To receive veteran's preference a copy of your DD214 (Member 4) is required.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.

If selected for the position the following must be provided for proof of veterans’ preference:

• Veteran must provide form DD 214

• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information

Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work In Texas:

Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

Important Notes to the Candidate:

Salary is contingent upon qualifications. CPA employees in the same job classification, if selected, will be laterally transferred with no increase in salary. (An example might be an Accounts Examiner III in Revenue Administration who moves to an Accounts Examiner III in the Enforcement division). If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.