We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Agent. In this role, you will play a crucial part in providing exceptional service and support to our valued customers. As a Customer Service Agent, you will be responsible for answering customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

• Serve as the primary point of contact for customers, responding to inquiries via phone, email, and live chat.
• Provide accurate and timely information regarding product features, pricing, and availability.
• Process orders, returns, and exchanges in a proficient and efficient manner.
• Resolve customer complaints and concerns with a positive and friendly attitude.
• Assist customers in troubleshooting technical issues and provide step-by-step instructions.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collaborate with other departments to resolve complex customer issues and escalate when necessary.

Requirements:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficient in using CRM systems and Microsoft Office Suite.
• Ability to remain calm and professional in challenging situations.