** Customer Service Representative**

**Job Category****:** Retail Banking **Requisition Number****:** CUSTO001270 Showing 1 location **Job Details**

**Description**

**JOB DESCRIPTION:**

As a Customer Service Representative (Bank Teller), you are the Banks front-line ambassador in delivering stellar customer service. CSRs are a critical role for the Bank and represent our brand. Successful CSRs have a calm confidence, yet are outgoing and engaging. The ideal candidate for this position has a head for numbers, great organizational skills, and meticulous attention to detail. CSRs process large sums of money and multiple transactions per hour, so its imperative they work accurately, quickly, and with a smile. Our CSRs develop lasting relationships with our customers and promote other bank services and products through referrals.

The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a can-do attitude who can proactively step up and offer assistance when needed. Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.

* Provide the highest level of service to every customer.

* Maintain a cash drawer including taking in/giving out cash and balancing.

* Accurate and efficient processing of transactions.

* Receive loan, safe-deposit box and credit card payments.

* Process cash services.

* Redeem U.S. Savings Bonds.

* Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

**EDUCATION AND EXPERIENCE:**

* Cash handling experience

* Customer service experience

* High school diploma or equivalent

* Ability to communicate clearly and effectively with customers and coworkers while using a pleasant tone.

* Meticulous attention to detail required.

* Demonstrated ability to exercise sound judgment, integrity, and honesty.

* Ability to navigate multiple computer systems and programs.

* Ability to stand for extended periods of time and move objects weighing up to 50 pounds.

**HOURS:**

Some extended business hours.

**BENEFITS:**

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

**ABOUT SECURITY NATIONAL BANK:**

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis and emerge as the regions most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing whats right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

**LEARN MORE:**

**LOCATION:**

Sioux Falls, SD

**Skills**

**Preferred**

**Vault** *Novice* **Teamwork** *Advanced* **Telephone** *Intermediate* **Problem Solving** *Intermediate* **Honesty** *Expert* **Deposit** *Some Knowledge* **Computer** *Some Knowledge* **Communication** *Intermediate* **Customer Service** *Advanced* **Cash Handling** *Some Knowledge* **Banking** *Novice* **Balancing** *Some Knowledge* **Accuracy** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Preferred**

High School or better.

**Experience**

**Preferred**

**1 year:** Cash handling experience

**1 year:** Customer Service experience