Part-Time Field Service Support for two client sites in the region, each site requires a mandatory weekly visit one day per week, on the same day per week and at the same start/end times for each site visit per week. COMPANY pays road travel drive time in addition to the onsite labor time at the hourly wage offered, and COMPANY also pays mileage reimbursement of $0.40/mile driven per the most efficient route to the client site and subject to audit per mapping software.

What We Need

In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service oriented technicians-- that’s where you come in! Your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry.

What You’ll Do

· Provide exceptional Customer Service

· Travel within a radius of 25 to 100 miles daily in a specific route

· Understand AC/DC and backup power concepts

· Provide excellent time management and reporting skills

· Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)

· Manage triage, troubleshooting and resolution to client scope on IT equipment

· Occasionally works at heights of 20’ to 25’, lift equipment training provided

· Document efforts, issues and resolutions, close cases/tickets daily

· Experience desired in copper and fiber cabling and various terminating connectors

· Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment

Who You Are

Work Experience

o 1 year of IT support work experience

o A Certification preferred

Friendly

o Relatable and responsible when interacting with all customers, you have the ability to build relationships easily

o Educational approach to solving issues – Help us, help them!

o For many of our customers technology problems can be frustrating but easily solved by educating them, your patience is a virtue!
Innovative
o Able to transform technical IT solutions lingo into terms everyone understands

o Insatiable desire for knowledge, independence, and success—strive for more than the status quo

o Not intimidated by problems you’ve never seen before – confidence if key!

Responsible

o Complete all assigned projects and tasks

o Excellent time-management skills

o Communication—Tracking/monitoring issues, providing notes/feedback, etc.

o Keep COMPANY provided tools and vehicle in good condition

Job Type: Part-time

Pay: $20.00 - $23.00 per hour

COVID-19 considerations:
This position requires full vaccination for Covid19.