Workplace Service Manager - is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner. Delivera timely and clear operational update. Collaborate with Workplace Services (Client) on daily delivery basis and assist the client on other initiatives to elevate the workspace experience. Plan experienced based events and liaison with external vendors.

REQUIREMENT:
Core Functions - Workplace Service Manager
Develop and assist with a collaborative environment amongst TIAA members through events and personal introductions
Event Planning - Ability to curate small and large events, which are directed to enhance workplace productivity and offer an experience based workplace
Drive daily workplace operations in accordance to corporate workplace policies
Build relationship with various business divisions, executive office and assist with workplace related offerings
Ability to effectively communicate with the onsite operations team to ensure all working space is booked correctly
Effectively solve space or amenities related issues to ensure an elevated userexperience

Job Description - Workplace Service Manager - Working in conjunction with TIAA
Manage the email distribution list and ensure all queries are responded in a timely manner, escalate all service related matters to the onsite client
Worked with EMS or any other Space Management Tool
Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor
Prepare daily, weekly, and monthly reports and review key metrics

RESPONSIBLITIES:
Daily floor walkthroughs and ensure all workplace amenities are stocked, report all
Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions
Manage and report office trends, including maintenance requests, associate preferences and front desk observations
Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks
Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of tasks
Heavy anticipation and proactive delivery of all services
Subject matter expert and EMS/Space Management Tool administrator responsibilities
Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary
Perform administrative tasks and provide guidance to team in completion
Oversee and assist with integration of new team members
Facilitate/support offsite events as appropriate
May serve as point of contact for external vendors/service providers
Manage the daily registration and reception of office guests and high-profile visitors
Catering set-up knowledge & ServSafe Certified preferred.
Other duties as required