Concierge (Part-Time)

We are seeking motivated individuals to join our team at a prestigious high-rise in Seattle. You will be collaborating closely with the Facility Manager and the extended Building Team to maintain the property at the highest level while providing 5-star service to Residents. This is an excellent opportunity to learn and grow your career.

We are seeking individuals who are interested in working the following shift:

Part-time

Sunday 9am-6pm

POSITION SUMMARY: The Concierge Team is the front-line service provider for Residents and ensures the highest level of Resident safety, security, and satisfaction. Concierges provide a variety of services for Residents including coordinating lifestyle services, handling packages and deliveries, assisting Residents to be successful members of the condominium community, creating awareness of community involvement opportunities, and proactive follow up of community concerns and complaint resolution.

Assists fellow team members with the following tasks to ensure smooth building operations:

· Custodian Team - upkeep of common areas

· Move Coordination Team - provide building access and security monitoring

· Facility Manager – communicate building events and Resident compliance education

· Community Association Management Company and Board of Directors – educate Residents and guests of Association policies and ensure Governing Documents are being observed and enforced

What is a condominium? We are responsible for maintaining the Common Elements of the property (not individual units) while simultaneously maintaining a direct partnership with the Residential Owners to ensure the enjoyment of their home today and maximize the value of their investment long term.

RESPONSIBILITIES/ DUTIES:

This job description is intended as a guide and is not a comprehensive list of duties. Position responsibilities are subject to change and will be modified as the need arises.

Resident Interaction

Provide Residents the highest level of proactive customer service, while maintaining security and safety always. Responding to inquiries, requests, and concerns in a timely manner.

• Utilize knowledge of the area, to provide information and recommendations. Examples may include transportation arrangements, household services, and leisure recommendations.

Records Administration

Maintain property management database with Resident, employee, and property information for daily property efficiency.

· Daily maintain activity logs, incident reports, Amenity reservations, and access device purchases.

· Provide monthly reports of building and Resident activity to the Board of Directors.

Safety/Security/Emergencies

Monitor and screen people seeking property access, greeting all entrants, and maintaining a welcoming lobby environment.

• Monitor surveillance systems and building entries, notifying appropriate personnel and local authorities (if necessary) of any reported or witnessed suspicious activity.
• Assess emergencies, determine action, calmly direct all persons through emergency procedures.

Building Inspections

May perform inspections of common areas to ensure a tidy and organized home for Residents, communicating with maintenance personnel as required (i.e. Lobby, Amenities, Mail Room, etc.)

Policy Implementation

Educate Residents about specific policies and communal living best practices, enforcing Association policies fairly. Investigate complaints, disturbances, and violations, sending reports to Facility Manager for resolution.

EDUCATION & WORK EXPERIENCE:

• Must have a high school diploma or general education degree (GED).
• At least 1-year experience in hospitality preferred.

SKILLS, KNOWLEDGE & REQUIREMENTS:

• Luxury hospitality customer service skills.
• Strong interpersonal skills, ability to work with a variety of people and cultures.
• Able to communicate professionally in written and oral formats to a variety of audiences.
• Problem-solving in a high-volume environment.
• Good organization and time management skills.
• Must be computer literate, and able to complete computer tasks such as creating notices and flyers, sending email, using simple spreadsheets, and adjusting computerized building systems.
• Must be able to do heavy lifting (up to 50 lbs.), maneuvering, and physical work such as cleaning, moving dumpsters, sweeping, carrying of deliveries, supplies, etc.'
• 'Work Location:
• One locationWork Remotely
• No

Job Type: Part-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person