The Hire is partnering with a leading Nonprofit Organization to provide community resource support across Rhode Island.
As a Community Resource Representative,you will provide updates and information, answer questions, and resolve any emerging problems that our callers might face with accuracy and efficiency.
Duties:

• Primary work to answer incoming telephone calls and provide technical support
• Triage and intake incoming calls
• Assign calls to colleagues based on the needs/requests presented
• Bilingual translation if applicable
• Record all incoming calls in ServicePoint
• Mail out information based on consumer request
• Other duties as tasks come up

Required Skills:
- Ability to collaborate with customers, borrowers, and title insurance underwriters to resolve issues.
- High ethical standards.
- Excellent oral and written communication skills.
- Proficient problem-solving abilities.
- Demonstrated sound judgment, professionalism, self-confidence, and self-motivation.
- Capacity to maintain focus and accuracy while meeting daily task and process deadlines.
- Ability to adapt and prioritize tasks throughout the workday.
Personal Attributes:
- Professional demeanor.
- Effective team player.
- Flexibility to work varying schedules.
- Customer service orientation.
When we started The Hire, our main goal was to raise the bar in the industry.We wanted to improve the lives of the people we work with while focusing on our local community and supporting the organizations that serve it. So, we built our business by putting people at the center of everything we do - every decision we make; internally, and externally.
We understand that your career goals are unique to you, so we work together to build your custom career strategy. Whether you are in transition or looking to advance your career, we know that new job search can be daunting. Connect with one of our team members today to explore how we can support your career goals!