JOB DESCRIPTION

• JOB TITLE: CASE MANAGER

FLSA: NON-EXEMPT
DIVISION: SERVICES
REPORTS TO: DIRECTOR OF SOCIAL SERVICES
LOCATION: QUEENS

SUMMARY:
The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress of assigned clients in homeless shelter. She/he must assure clients receive appropriate information and referrals to obtain and maintain housing.

DUTIES & RESPONSIBILITIES:

• Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals.
• Meet weekly with client to assist with the achievement of individual service plan goals.
• Coordinate services with Housing Specialist, other staff and external partners
• Provide advocacy for individual clients around entitlements and services.
• Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funding source guidelines and procedures.
• Complete Housing applications (both written and computer generated) for clients based on their individual needs and functioning.
• Achieve monthly placement quota, as assigned.
• Facilitate workshops, groups and escort clients as applicable.
• Attend staff meetings and trainings to enhance skills that are related to job function.
• Must be able to work flexible, alternate schedules which may include evening and weekend shifts.
• Perform other related duties.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:
MSW preferred, Bachelor Degree in Social Work or Human Services Field considered with 5 years of case management experience working with the homeless, mentally ill, substance abuse and/or low income populations.
Bilingual a plus. Strong relationship building skills required. Ability to work independently but know when to raise issues to supervisor. Excellent organizational and time management skills necessary. Ability to effectively multi- task and follow-up on a timely basis. Strong PC skills required including Word and Excel.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Jamaica, NY 11435: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person