Description

Oklahoma Technical College is seeking a professional to provide front desk customer service and administrative support as a Customer Relations Specialist (CRS)! The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Applicant must be extremely welcoming and friendly in daily interactions with students (customers), guests, employees, and vendors, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. Ability to answer multi-line phones, proficiency in computer skills, and a professionalism are required. Will assist the Campus Director and other departments daily with administrative tasks. Must have a minimum of two years in customer service, front desk experience preferred. An associate degree from an accredited institution is preferred. Full-time with great benefits. Monday - Thursday 8:00am - 5:30pm, and Friday 8am - 3:00pm.

Primary Responsibilities:

• Provide exceptional, friendly, and professional customer service to internal and external customers
• Greet all visitors entering and exiting the building
• Answer multi-phone lines, transfer calls, and retrieve and take messages
• Support the admissions department with forwarding calls, emails, and walk-ins from prospective students
• Maintain communication with the maintenance and housekeeping departments
• Accept and sign for deliveries; assist with mail-outs as needed
• Print school-related documents, prepare materials, reports, and other documents as needed
• Maintain front desk supplies and place supply orders as needed
• Answer questions for prospective students (as much as possible) if Admissions is not available
• Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
• Develop and maintain efficient filing systems as needed
• Handle confidential materials relevant to company business
• Organize materials and data appropriately in both hard and electronic formats
• Produce high-quality communications, oral and written, on behalf of the College
• Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information
• Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College
• Report all complaints to the supervisor or Campus Director
• Complete incident/accident/compliant forms when needed for HR
• Resolve customer issues and requests in an efficient and quick manner
• Participate in a minimum of two professional developments per year
• Executing special projects as assigned
• Other duties as assigned

Benefits

• Health Insurance, Dental, Vision, and Life/supplemental insurance
• Generous PTO policy, Personal days
• Paid holidays, Birthday holiday
• Bereavement, Volunteer day
• Educational Assistance Program
• 401k Retirement Plan with 4% match 
• Free monthly student services at Clary Sage College and Community Care College

Who We Are:

Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma. It is dedicated to improving the lives of aspiring professionals through its three campuses: Community Care College, Clary Sage College, and Oklahoma Technical College.

Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all faculty, staff, and administration: courtesy, accountability, respect, excellence, and success.

Qualifications

Skills & Abilities:

• Professional appearance
• Welcoming, friendly, and positive personality
• Ability to build and maintain relationships
• Must excel in customer service
• Clear, concise written and verbal communication skills
• Excellent organizational skills
• The ability to maintain confidentiality 
• Must be computer literate; Proficient with Google Workspace and Microsoft Office

Education & Experience:

• High School Diploma or equivalent (required)
• Associate degree from an accredited institution (preferred)
• Minimum of two years of customer service experience (required)
• Two years of front desk/administrative experience (preferred)