Description

Community College is seeking a professional to work the busy front desk as a part-time Customer Relations Specialist (CRS)! The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Applicant needs to be extremely welcoming, and friendly and have a clear concise phone voice. Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. Must have a minimum of two years in customer service. Ability to answer multi-line phones, computer skills, professional appearance. Part-time, Monday - Thursday 12:00pm - 5pm, and Friday 11am - 3pm.

Primary Responsibilities

• Greet all visitors entering and exiting the building
• Answer multi-phone lines
• Transfer calls, retrieve and take messages
• Train with Admissions Department on lead calls
• Maintain communication with the maintenance and housekeeping departments
• Assist with bulk mail-outs as needed
• Print school catalogs and other school-related documents
• Accept and sign for deliveries
• Sort incoming and outgoing correspondence, distribute received faxes
• Maintain front desk supplies and place orders as needed
• Answer questions for prospective students (as much as possible) if Admissions is not available
• Assist new students on their first day
• Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
• Develop and maintain efficient filing systems as needed
• Perform clerical and filing support for Human Resources and the Office of the President
• Handle confidential materials relevant to company business
• Organize materials and data appropriately in both hard and electronic formats
• Executing special projects as assigned
• Produce high-quality communications, oral and written, on behalf of the College
• Prepare reports and other documents when necessary
• Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information
• Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College
• Report all complaints to the supervisor or general manager
• Complete incident/accident/compliant forms when needed for HR
• Resolve customer issues and requests in an efficient and quick manner
• Participate in a minimum of two professional developments per year

Qualifications

Skills & Abilities:

• Professional appearance
• Welcoming, friendly, and positive personality
• Ability to build and maintain relationships
• Must excel in customer service
• Clear, concise communications skills
• Communication skills - written and verbal
• Excellent organizational skills
• Ability to maintain confidentiality is a must
• Must be computer literate
• Proficient with Google Workspace

Education & Experience:

• High School Diploma or equivalent (required)
• Associate degree from an accredited institution (preferred)
• Minimum of two years of customer service experience (required)
• Two years of front desk/administrative experience (preferred)