POSITION PURPOSE:

The Nurse Regional Manager is responsible for the overall success of clinical support staff outcomes for multiple locations. The position is responsible for providing effective leadership, onboarding, education and maintains accountability of customer service among the clinical staff. The leader has an in-depth knowledge of the organization, the culture and works to provide excellent customer care through clinical projects as well as ensure coordination of clinical support.

POSITION REQUIREMENTS / QUALIFICATIONS:

Education/Experience:Graduation from an accredited nursing program. Bachelor’s Degree in Nursing required. 5 year’s experience as R.N.2 year’s experience as charge nurse desired.

Licensure Certification:Licensed to practice as a Registered Nurse in the State of Florida required. Maintain current CPR certification from the American Heart Association.

Skills / Ability:Demonstrates expertise in staff supervision, evaluation, development, training and knowledge regarding State and Federal Regulations. Evidence of this includes, but is not limited to, effective communication skills and abilities to deal well with people, ability to problem solve, confront/resolve issues, motivate others, ability to plan, and organize and direct the activities of others.

POSITION RESPONSIBLITIES (THIS IS AN EXEMPT POSITION)

Develops, plans and maintains an effective clinical organization and structure:

Nurtures and adheres to the agency’s philosophy.

Maintains an effective clinical organizational structure and delegates to appropriate authority for completion of assigned responsibilities.

Ensures adherence to Policies and Procedures in accordance with The Joint Commission, State and Federal Regulations.

Utilizes leadership skills to accomplish the unit and agency goals through formal and informal direction of others.

Demonstrates the ability to utilize problem solving techniques with the appropriate degree of analysis; objectively and foresight to make decisions.

Ensures accreditation and licensing standards are met or exceeded.

Works collaboratively with staff from other departments.

Assumes the authority and responsibility for decisions in support of patient care.

Demonstrates the ability to create, initiate and integrate new concepts and practices in coordination with the Department of Nursing Policies and Procedures.

Actively participates in meetings and other assigned committees.

Knowledgeable about Administrative and Clinical Policies & Procedures, and Emergency Procedures.

Ability to communicate these clearly and accurately to staff.

Participates in budget planning, preparation and oversight.

Provides accurate and timely documentation in patient charts within the same day of intervention.

PERFORMS EFFECTIVE & EFFICIENT PERSONNEL MANAGEMENT: 

Demonstrates the ability to communicate CHI’s mission, vision and values, as well as departmental goals, to all staff.

Attains all agreed to goals and objectives within specified time frames, as part of the organization’s overall mission.

Meets with staff individually and collectively to identify problems, develop action plans, and share facility information.

Provides leadership and guidance to other leaders and staff in goal setting, problem solving, resource management, and outcome achievement.

Defines performance objectives and metrics for the department and assesses the level of competence of staff in a timely manner.

Demonstrates a commitment to a healthy work environment by modeling the desired behaviors and encouraging those in others.

Demonstrates the ability to cope with and manage change, as well as help other do the same.

Collaborates with other departments to create systems and problem solve ongoing issues that impact departmental / organizational goals and patient care delivery.

Incorporates Quality Improvement and Patient Satisfaction data into Departmental Goals.

Demonstrates a clear understanding of regulations applicable to patient care and/or other department functions.

Schedule staff as appropriate.

Maintains an effective and efficient daily staffing pattern within budgetary constraints.

•Participates in the recruitment, interviewing and selection of new staff.

Assures that staff meetings are held as appropriate.

Evaluates clinical staff based on specified performance standards.

DIRECTS PROFESSIONAL ACTIVITIES TO MAINTAIN QUALITY OF SERVICES: 

•Assists the CNO in development, implementation, and evaluation of ongoing service programs that ensure quality nursing, and patient care programs, consistent with the center's mission.

Skilled in using interventions that respond to needs of dissatisfied patients.

Performs/participates in the assessment of patient care programs as assigned.

Participates in program development proposal, as requested by the CNO.

Participates in audits that assure Performance Improvement and Quality of Health Care delivery.

Completes patient tracers using checklists at assigned sites or locations monthly.

Reports on results of patient tracers to supervisor, clinical directors’ meeting and other committees as appropriate e.g. EC, D and T

Takes action to resolve deficiencies and areas of non-compliance in a timely fashion.

Participate in agency Performance Improvement Activities including all PI committees.

Implements unit level programs with defined parameters.

Evaluates programs to identify effectiveness.

Submits reports regarding the above within the time frame specified by the CNO.

Provides employees with guidance and supervision, giving sufficient opportunity and authority to deliver their assignments and make decisions.

Accepts responsibility for action of work done by subordinates.

Provides clinical supervision to nursing staff assuring the highest levels of performance in patient care delivery.

•Collaborates with the department of education and training to plan for orientation of new personnel and unit specific education/in-service as documented.

Monitors the mandatory educational activities of personnel on the unit to ensure individual and unit compliance.

Responsible for ensuring all required nursing support staff competencies are completed in a timely fashion, including vital signs, documentation for UDS measures, waived tests and use of EHR.

Ensures complete documentation of training and competencies of nursing support staff.

Assumes responsibility for direct patient care based upon acuity levels and patient care needs on the unit.

As agreed to with the CNO, reports unit compliance with regulatory agencies’ standards (i.e. OSHA, TJC, DPH, FDA).

Monitors unit-specific equipment for safe use, as evidenced by up-to-date electrical checks, use of maintenance log and/or removal of unsafe equipment from the unit.

Completes at least two half days of scheduled nurse patient visits per week with a goal of 6-8 UDS measurable visits per half day.

Participates and is engaged in the implementation of clinical intervention programs occurring at the assigned sites or locations eg. remote patient monitoring

Has access to pertinent data including EHR executive dashboards.

Shares progress on data priorities with nursing support staff.

Ensures that nursing support staff at the assigned sites or locations complete EHR related tasks in a timely manner as evidenced by trends in EHR analytics tool.

Completes nursing peer review with direction from Performance Improvement.

Reports findings from nursing peer review to supervisor and clinical directors.

Monitors the staff’s understanding of established emergency, infection control, and universal precautions procedures as evidenced by CQI reports, incident follow-ups, staff meeting minutes, and direct observation by the director or designee.

Plans for, directs, and documents regularly scheduled staff meetings – minimum one per month – as evidenced by staff meeting minutes.

Manage and track wait time for assigned centers.

WORKPLACE BEHAVIOR:

Builds positive relationships with staff and peers.

Completes daily tasks and work assignments on time/readily accepts assignments assigned by supervisor.

Reports to work on time and ready to work with minimal absenteeism.

Collaborates with other nursing managers to problem solve and plan staffing changes.

Interprets and articulates policies and procedures appropriately; recognizes and takes appropriate actions regarding violation of any policy and/or procedure.

Manages all activities so that quality services are provided in an efficient and effective manner, as observed by the supervisor.

Maintains open communication using appropriate chain of command regarding issues.

Conducts all work activities with respect for rights and wishes of patients, visitors, families and fellow employees.

Presents neat appearance in proper attire and identification as required by the position, department and hospital policy.

Demonstrates knowledge of techniques, and correct use of protective barrier equipment.

Meets current objectives for personal growth.

Demonstrates adaptability and flexibility to changes in the work environment.

Demonstrates effective communications skills.

Abides by all safety, infection control and other guidelines as required.

Follows Infection Control Guidelines at all times.

Utilizes hand-washing techniques at all times.

Reports personnel symptoms of suspected illness or contagious diseases to the Infection Control Nurse.

Reports incidents and any other safety or risk issues immediately.

Provides a safe, therapeutic environment for staff and patients.

Adheres to Confidentiality Policies and Procedures / HIPAA Regulations.

Perform all other tasks assigned.