Position Summary
Personal Bankers serve as the Bank’s primary front-line customer service representatives and are responsible for creating a welcoming environment and impression for our customers. Key job functions include servicing deposit accounts, as well as responding to customer inquiries by telephone and in person.

Key Duties & Responsibilities

• Ensure and maintain excellence in front-line coverage by warmly greeting and assisting walk-in customers and by quickly answering the phones; always addressing customers by name when known.
• Serve customers in opening, updating, and closing accounts including, but not limited to: Checking, Savings, CDs, Safe Deposit boxes, IRAs, and HSAs.
• Assist customers with routine account-related requests.
• Primarily responsible for lobby presentation including general neatness, kid’s corner, and availability of refreshments and snacks.
• Recommend bank products and services based on customer needs, in accordance with the bank’s standards.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Contact customers to obtain missing information on accounts.
• Actively participate in training programs to maintain and acquire additional job knowledge and skills.
• Maintain the highest level of confidentiality with all information obtained.
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Perform as a team member and contribute to the fulfillment of department and company objectives and goals.
• Comply with all department and company policies, procedures, and regulations.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
• This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the employee must be sensitive to Bank needs, customer and employee goodwill, and public image.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues against the Bank’s exposure to loss or fraud, and the ability to think through and rationalize decisions.
• Flexibility and ability to multi-task.
• Strong communication skills including excellent phone etiquette.
• Ability to work in a fast-paced environment & under pressure as needed.
• Mathematical aptitude and problem solving skills.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Competence with computers, telephones, 10-key calculator, and other office machinery.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Education & Experience

• High school diploma or GED equivalent required.
• Experience with Microsoft Office (Word, Excel, and PowerPoint) is preferred.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Further, this job description should not be considered an employment contract. All employment is employment-at-will. We reserve the right to modify job duties or descriptions at any time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Weekends as needed

Application Question(s):

• Are you available to work full-time hours between the hours of 7:45 am - 6:15 pm, Monday through Friday, and 7:45 am - 12:15 pm on Saturdays?

Education:

• High school or equivalent (Required)

Experience:

• Cash Handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer Service: 1 year (Required)

Ability to Commute:

• Manhattan, KS 66502 (Required)

Work Location: In person