While other big banks are closing, Community Credit Union is growing and has a vision for the future!

Why Work Here?
Community Credit Union isn’t just a place to work, it’s a whole lot more than that. We’re a tight-knit group of people who look out for one another and the people we serve. We make extraordinary things happen … for everyone.

When we interview prospective employees, we’re not just looking for people who are knowledgeable about banking. We’re looking for people who care about others, take pride in what they do, enjoy working as part of a team, and are passionate about making a difference.

We’re proud to call the communities of Lynn, Peabody and Somerville home. We make our community stronger by providing financial products and services that help each member realize his or her greatest potential.

But providing products and services isn’t all we do. We also get actively involved in our community. You’ll find us working hard for our local Chambers of Commerce, community development coalitions and organizations, and local non-profits – just to mention a few.

Compensation & Benefits:

Compensation for this position will include a competitive salary and opportunity for incentive bonus tied to individual performance goals. Benefits for this position will consist of vacation benefits, 10 paid company holidays and your birthday off! We are proud to offer a competitive & valuable benefits package (after 90-days of employment) that enables you to protect your health, your family, and your way of life. It includes medical & dental insurance where Community Credit Union pays between 55-65% of the premiums; Community Credit Union also pays towards your medical deductible through our Health Reimbursement Account. Long & Short-term Disability & Group Term Life insurance is also available at no cost to you. Forty hours of sick time is also open on your first day of employment and personal days. Additionally, you will have access to various voluntary benefits such as vision and supplemental life. You may start contributing to our 401k after completing 90-days of service and will be eligible for the employer match up to 4% (base salary overtime wages - subject to the IRS legal limit) after completing one year of service.

Community Credit Union is seeking an influential and energetic Assistant Branch Manager who can motivate and lead staff to provide exemplary service to our membership and exceed sales goals. This individual is also expected to assist members and potential members with their Credit Union needs.

To assist members and potential members with their Credit Union needs; paying and receiving cash and other negotiable instruments, explaining services, setting up new accounts, responding to problems, and directing members to the appropriate people.

Primary Duties and Responsibilities:

• Proactively sets sales goals (Deposit goals, Mortgage applications, etc.) each quarter for branch and helps team members to reach the branch goal.
• Oversees individual goal setting for each team member and performance management. 
• Consistently demonstrate success in performing all of the duties specified in the MSR and Senior MSR job descriptions.
• Assist with scheduling at branches to ensure appropriate staffing levels at each branch.
• Assist with auditing of MSR cash drawers.
• Oversee branch campaigns to increase membership and products used per member.
• Open and close the physical branch.
• Handle Power of Attorney and Representative Payee requests.
• Balance the vault and branch and find and correct MSR balancing errors.
• Demonstrate knowledge regarding the Credit Union's various loan/credit products.
• Perform ATM duties as assigned.
• Take loan applications.
• Conduct loan closings and follow the instructions provided and loan procedures.
• Be the lead to answer incoming telephone calls and develop a comprehensive knowledge of the phone system. Successfully handles multiple calls simultaneously.
• Problem solve more complex member situations via telephone, person to person or email requests.
• Open new member accounts. Explain the benefits of all products and services in detail.
• Track and perform timely follow‑up on member account issues including but not limited to signed account agreements and field of membership eligibility verification.
• Process all share certificate transactions; including transactions outside of grace period.
• Complete and create branch reports accurately for management review.

Expectations:

• Provide friendly, professional, personal service to all members and associates. Maintain a positive and productive relationship with co‑workers and lend support as needed and when requested.
• Balance your drawer daily, by following procedures for each transaction.
• Process a consistent number of transactions daily as benchmarked by other MSRs in equivalent roles.
• Accurately post transactions and performs all other requested duties with minimal errors.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Must be good with detail to deal with numbers and names.
• Maintain a positive attitude and approach problems as opportunities for improvement; to approach each new assigned task with enthusiasm; to take responsibility for actions or errors. Be a proactive problem solver.
• Be a source of guidance and leadership to Tellers & MSRs.

Knowledge/Skills/Experience Requirements:

• Bachelor’s degree or banking education preferred
• 3-5 years management experience in a Credit Union or Bank a plus
• Foreign language skills a plus. Excellent communication skills 
• Adjusts quickly to change of business needs
• Ability to work independently and as part of a team
• Motivates staff towards working towards common objectives
• Community involvement/weekday or weekend events
• Makes effective presentations to small groups
• Ensures understanding and efficient use of branch operational and computer systems
• Works Saturdays and extended hours on a rotation schedule or as requested
• Excellent attendance record and punctuality

Interpersonal Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Must have a working knowledge of Microsoft Word, Excel and Outlook. Calculator and computer keyboard by touch. Employees are expected to travel between locations and work at the different locations as indicated by their supervisor. Occasionally, the Credit Union conducts member or membership drive events off the physical premises. Employees may be asked to participate in these events. Exerts up to 50 pound of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires close visual acuity.

Non-Exempt; Full-time

Job Type: Full-time

Experience:

• cash: 1 year (Required)
• banking: 1 year (Required)

Location:

• Peabody, MA (Required)

Work authorization:

• United States (Required)