Description

Purpose:

The purpose of this position is to engage patients coming out of emergency room and inpatient psychiatric unit settings and assist in linking them to services to support their community stabilization. The 590 Peer Engagement Specialist team is an innovative care coordination pilot program to connect individuals and families with mental health needs upon their discharge from hospitals and provide support with therapy and care coordination services until linked to long term community providers or consumer needs are resolved. In addition, the responsibility of the 590 Peer Engagement Specialist team is to triage crisis needs, dispatch to mobile crisis, provide community outreach, promote services, assist with linkage, conduct follow-up, and support addressing Social Determinant of Health needs. The Peer Engagement Specialist has a unique role in the Rapid Response program and is encouraged to share personal experiences with recovery from mental health.

Location and Work Conditions:

Although the Peer Engagement Specialist will be based at one of C4’s sites, services are provided telephonically and remote work is permitted. Peer Engagement Specialist will occasionally be required to report on site for the purpose of trainings and for the shifts out in the community with clinicians on the Rapid Response company van. Shifts are in 10-hour increments with two shifts during the day and two shifts overnight, with some availability for overtime. Work may be stressful due to consumer behaviors, periods of high call and case volume, or tight deadlines.

Duties and Responsibilities

1. Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent, and individualized treatment according to each client's age, gender, race, ethnicity, and culture
2. Engage and Educate clients for participation in treatment and other outside needed resources for all Social Determinant of Health needs.
3. Attend linkage appointments with consumers.
4. Develop and maintain relationships with community-based programs.
5. Conduct outreach and follow up with clients, families, and treatment providers.
6. Maintain all appropriate documentation and reports needed for program.
7. Provide a Person-Centered approach to ensure client motivation in recovery.
8. Assist with ensuring hospital discharge recommendations are understand by consumer and followed through with by the patient.
9. Ensure interventions are recovery oriented, culturally congruent and developmentally appropriate
10. Engage natural and family support to strengthen the individuals participation and engagement.
11. Deliver services within hospital, office, and community settings.
12. Ensure successful linkage to long-term care providers as indicated.
13. Work collaboratively with interdisciplinary teams and health care team members both internal and external to the organization to improve patient care through effective utilization and monitoring of health care resources.
14. Maintain effective communication and coordination with paired hospital and participate in hospital staffings

Qualifications

Minimum Qualifications:

1. High school diploma
2. CRSS certification (preferred).
3. High school diploma
4. Familiarity and comfortability doing community work throughout Chicago
5. Valid drivers license, insurable driving record and vehicle insurance
6. Engagement specialists are expected to partner with clinicians in community outreach and crisis response using the agency vehicle on assigned shifts

Competencies (Minimum Skills, Knowledge, and Experience):

1. Cultural humility and ability to build trusting relationships with consumers.
2. Knowledge of and ability to use appropriate behavior management techniques
3. Understanding of personal and professional boundaries
4. Comfortability in using appropriate self-disclosure for purpose of de-stigmatization and engagement.
5. Ability to plan, develop and manage multiple projects
6. Organizational skills
7. Time and stress management skills
8. Communication skills to include interpersonal, teamwork, and collaboration skills
9. Conflict resolution and diplomacy skills
10. Computer literacy
11. Problem solving skills
12. Excellent interpersonal, verbal and written communication skills
13. Provide case management, outreach, and aftercare services
14. Assess clients functioning, strengths and needs
15. Develop treatment plan collaboratively with client by defining goals, specific outcomes, and time frames for treatment
16. Apply appropriate behavior management techniques
17. Provide culturally appropriate, competent and individualized linkage plans in accordance with each clients age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs and culture
18. Work cooperatively with other members of the treatment team, offering and accepting assistance when needed.
19. Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
20. Assist with outcome measures
21. Maintain compliance at all times with clinical documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and service notes
22. Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor
23. Maintain compliance with confidentiality policies and procedures at all times
24. Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
25. Other duties as assigned by supervisor