Description

Purpose:

The purpose of this position is to provide clinical and programmatic leadership for the ESOC team, and assist with the overall functioning of C4’s overnight shifts for the SASS and Mobile Crisis Response Team (MCRT) programs. The ESOC Supervisor shall perform supervisory duties that ensure the quality of clinical work and empower staff to advance to further levels of competency. He or she shall train clinical staff to provide crisis intervention services and pre-screening to children, adolescents, and adults in crisis, with the goal of immediate symptom reduction, stabilization and restoration to a previous level of functioning.

In addition, he or she shall work to develop relationships with DCFS and DMH funded agencies, and other mental health service providers throughout the north and west sides of Chicago and suburbs.

Location and Work Conditions:

The ESOC Supervisor’s primary work location shall be in a hybrid format with an office at one of C4’s locations. However, he or she shall also work at Chicago area hospitals and out in the community, primarily to provide onsite training and address staffing shortages. He or she shall provide on-call staffing coverage, which might include certain weekends, some overnight shifts, and occasional holidays. Work may be stressful due to consumer behaviors, periods of high call volume, or tight deadlines.

Duties and Responsibilities:

1. Trains and supervises employees to procedures and clinical functions
2. Directs and oversees direct reports in crisis intervention services to individuals in crisis, with the goal of immediate symptom reduction and restoration to a previous level of functioning
3. Schedules employees to provide adequate coverage; Manages call-off’s for shifts
4. Ensures documentation quality, completion and compliance at all times, as well as monitors timelines and agency policies and procedures according to C4’s guidelines
5. Ensures compliance with all applicable laws and accreditation requirements related to service delivery policies, practices, and reporting standards
6. Is responsible for performance feedback and formal evaluation, and disciplinary action in consultation with direct supervisor
7. Develops, coaches, guides, and determines individual performance expectations for direct reports
8. Monitors, manages, and is accountable for productivity goal and concerns of direct reports
9. Initiates, cultivates and maintains professional relationships within C4 to enhance communications, support, and service alignment
10. Maintains compliance with confidentiality policies and procedures at all times
11. Maintains positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
12. Assist with outcome measures
13. Attend clinical meetings and trainings
14. Other duties as assigned by supervisor

Qualifications

Minimum Qualifications:

1. MA/MS in Social Work, Psychology, or a related field is required
2. LCSW or LCPC required
3. At least 5 years of crisis intervention services required, with increasing levels of clinical responsibilities and supervisory duties
4. Experience in counseling children and adolescents is required. Additional experience in counseling adults is highly preferred.
5. Personal vehicle, valid Illinois driver’s license, insurable driving record, and vehicle insurance is required.

Competencies (Minimum Skills, Knowledge and Experience):

1. Working knowledge of community-based mental health operational management
2. Detailed and current knowledge of behavioral health principles and practices
3. Demonstrated leadership experience including direct staff management
4. Clinical competencies, including motivational Interviewing techniques, as aligned with training mandated by C4
5. Knowledge of and ability to use appropriate behavior management techniques
6. Excellent interpersonal, written, and oral skills to communicate effectively with all levels of organizational leadership, employees, governmental and community representatives, and vendors
7. Ability to develop solutions to problems and to analyze qualitative and quantitative data
8. Ability to cooperate within a team
9. Adherence to confidentiality practices and procedures
10. Demonstrated ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment in accordance with each client’s age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture
11. Ability to present a positive image of C4 to clients and visitors
12. Ability to work under stress and successfully handle multiple tasks and projects simultaneously
13. Ability to resolve issues objectively and maintain strict confidentiality
14. Ability to deal with ambiguity and changing organizational needs
15. Ability to plan, develop and manage multiple projects
16. Organizational skills
17. Time and stress management skills
18. Conflict resolution and diplomacy skills
19. Ability to plan, develop and manage multiple projects
20. Proficient in Windows environment