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Position Overview:
The Member Services Representative is responsible for responding to incoming calls from CBH members, their families, in and out of network providers and other outside sources regarding behavioral health services. The Member Services Representative conducts face to face interviews with members, checks insurance eligibility, makes referrals for outpatient appointments, assists in grievances and complaints process, participates in community relations events, attends ongoing trainings, and actively participates in ongoing meetings and projects involving DBH/CBH initiatives. Member Services Representatives are advocates for CBH members and assist them in negotiating the behavioral health and drug and alcohol systems.
Essential Functions:
With supervision a Member Services Representative will perform the following functions:
Position Requirements:
Work Conditions (including travel, overtime required, physical requirements and occupational exposure):
Philadelphia Residency Requirement:
Equal Employment Opportunity:
Requesting An Accommodation:
Full Time
Social & Legal Services
$36k-43k (estimate)
06/03/2023
07/12/2024
community-first.org
HAMILTON, OH
200 - 500
1998
LAURA SHEEHAN
$10M - $50M
Social & Legal Services
The following is the career advancement route for Member Services Representative positions, which can be used as a reference in future career path planning. As a Member Services Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative. You can explore the career advancement for a Member Services Representative below and select your interested title to get hiring information.