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SUMMARY :
2-1-1 Kern is a 24 / 7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays.
May be required to assist and support after-hours staff as needed.
The Information and Referral Coordinator is responsible for maintaining the 2-1-1 Kern database and communicating with referring agencies to ensure resources are updated annually or as needed when changes are implemented.
The position is expected to be skilled and knowledgeable of all platforms and systems utilized to connect with the public and provide information via telephone, bi-directional texting, and live chat.
The Information & Referral Coordinator is required to have experience in meeting reporting deadlines, monitoring a call handling database for information and referral entries, and observing call handling procedures by call center staff.
Last updated : 2024-04-29
Full Time
Civic & Environmental Advocacy
$43k-52k (estimate)
05/01/2024
06/19/2024
capk.org
WASCO, CA
25 - 50
1965
YOLANDA GONZALES
<$5M
Civic & Environmental Advocacy
Established in 1965, Community Action Partnership of Kern (CAPK) administers close to a dozen programs aimed at meeting children, families and individuals at their point of need, for those who have had difficulty engaging the American Dream. The Promise of Community Action Community Action changes peoples lives, embodies the spirit of hope, improves communities and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. Our Mission Community Action Partnership of Kern shall provide and advocate for resourc...es that will empower members of the communities we serve to be self-sufficient. The work of CAPK touches the lives of more than 150,000 of your neighbors, co-workers, family and friends annually, by: Distributing 12.25 million pounds of food for the food insecure; Delivering nutrition to 20,000 women, infants and children; Serving more than 900,000 meals to Head Start and Summer Meals Program children; Providing utility assistance for 9,400 families; Offering after school and summer programs for 389 at-risk youth; Delivering early childhood education and preschool to some 3,000 children; Answering over 101,000 calls for human and social services referrals. The Community Action Partnership serves Kern County by providing an integrated network of services including: VITA- Volunteer Income Tax Assistance Head Start/State Child Development East Kern Family Resource Center WIC- Women, Infants & Children Shafter Youth Center 2-1-1 Kern County Migrant Childcare Friendship House CAPK Food Bank Energy Program Central Kitchen
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The following is the career advancement route for Referral coordinator positions, which can be used as a reference in future career path planning. As a Referral coordinator, it can be promoted into senior positions as an Admitting Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Referral coordinator. You can explore the career advancement for a Referral coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Referral Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Referral Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Referral Coordinator job description and responsibilities
Performs data collection and data entry, following through and documenting the interaction.
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Make patient referrals and assist with medical services.
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Provides referral and authorization services to the benefit of the patient's medical necessities as directed by a physician (s).
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Ensures patients have been cleared for specialty service office visits.
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Referral coordinators set appointments and process transfers to ensure timely transmission and start of services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Referral Coordinator jobs
Ability to work independently and be self-directed and flexible.
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Effective telephone skills.
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Ability to work at a high-volume level of accuracy.
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Strong level of confidentiality due to the sensitivity of materials and information handled
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Must be able to make suggestions on workflow or system efficiency and effectiveness.
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Step 3: View the best colleges and universities for Referral Coordinator.