POSITION ANNOUNCEMENT

*Note:

For applicants with extensive qualifications and/or years of experience, hiring range may be exceeded with approval. If approval is granted, it will be based upon careful review of the applicant's qualifications, experience, internal equity and budgetary considerations. The final rate approved will typically never be at a rate equal to or above the established midpoint of the pay range for the position.

Community Action Organization reserves the right to modify, interpret or apply this job description as needed. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties (including essential duties), and skills to be performed by the employee occupying this position. This job description is not a contract implied or otherwise and the employment relationship remains at-will. The aforementioned requirements may be subject to change to reasonably accommodate qualified persons with disabilities. All positions are contingent upon funding and successful passing of all required background checks, required registry checks, and physical screenings if required.

All staff in positions which regularly require driving either company or personal vehicles while performing work on behalf of Community Action are required to provide Human Resources proof of a valid driver's license for a motor vehicle record check both at hire and annually thereafter. Human Resources will conduct a motor-vehicle record. These records will be held as confidential records in Human Resources. All accidents will be reported to Human Resources within 48 hours.

Benefits: All regular full-time (RFT) status positions of 20 hours per week or more year round or part year of .50 FTE or higher are eligible for our outstanding benefits package including:

• Individual Medical with premium covered at 90%
• Free Dental insurance for the employee
• Employer matched retirement dollar for dollar for the first 3%
• Generous paid sick and vacation time
• 13 paid 0bserved holidays
• Free life and long term disability insurance
• Medex travel assistance
• Employee Assistance Program
• Rich and diverse mission-based working environment
• Possible student loan forgiveness through the Public Service Loan Forgiveness (PSLF) Program
• Staff meeting program criteria for use of a second language in their position may apply for and if approved qualify for a bilingual pay benefit of $100 per month

Position Summary:

In support of the Agency's mission, the Utility Assistance Program Specialist provides administrative and program-management support to the Utility Assistance program in order to ensure equitable delivery of services to clients while adhering to funding standards and guidelines, and maintaining a high level of confidentiality. This position provides systems support to ensure that program staff have access to all information, materials and supplies needed for efficient service delivery, and acts as the program liaison for clients, internal partners, and some community partners. Duties include auditing files, database management, program management, and generating reports. This position requires excellent time management skills in order to complete multiple tasks, knowledge of project and program requirements and must demonstrate and model effective collaboration and communication skills.

EssentialFunctions and Responsibilities:

• Ensures applications for utility assistance meet funding requirements and are in compliance with all program regulations.
• Review all application files and approve for payment. Ensure timely and accurate processing of assistance payments from a variety of sources.
• Identify error patterns and advise program leadership of process/system issues, or training and support to Intake staff as needed.
• Works with the Utility Assistance Program Coordinator to manage special projects within the program targeted to specific populations including the mail out program, benefits enrollment center collaboration and internal application/referral process.
• Tracks internal program data and supports all program management processes.
• Provides clerical support to the Utility Assistance program including record keeping, minute taking and management of contract routing and other communication processes as needed.
• Maintains the program Policy and Procedure Manual.
• Updates and maintains program information on employee intranet and shared drive. Responsible for ensuring that orders, inventory and distribution of the office supplies are completed and maintained for the division/program. Maintain office equipment as needed.
• Strictly adheres to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.
• Strictly adheres to agency code of ethics and standards of workplace behavior.
• Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards.

MarginalFunctions and Responsibilities:

• Other marginal functions and responsibilities as assigned.

RequiredEducation/Training/Experience:

• High school diploma or equivalent and 2 years of related experience. An equivalent combination of education and experience may be considered.
• Proven ability to work effectively with low-income, disabled, senior, and diverse populations.
• Excellent attention to detail.
• Ability to work both collaboratively as part of a team and independently with little supervision.
• Experience coordinating with other professionals and social service agencies.
• Excellent communication skills.
• Strong organizational skills and ability to manage multiple tasks of competing priority with accuracy.
• Advanced of proficiency in technology tools such as Microsoft Office applications, databases, spreadsheets (including formulas and tables), charting, etc.

Preferred:

• Bilingual in English and Spanish, both verbal and written.

RequiredLicensingorOtherSpecialCertifications:

• N/A

RequiredPhysicalDemandsof Essential Functions and Responsibilities:

• Work is performed in an office, conference rooms, and other public settings and agencies.
• In normal work day, may stand/walk 6__ hrs/day; may sit _6_ hrs/day; may drive _1_ hrs/day; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation _6_ hrs/day; may use hands at or above shoulder level for _2_ hrs/day.
• In normal work day, may bend, squat, and/or climb frequently.
• Work is light in nature, lifting and carrying up to 30 lbs. Requires both sitting at a desk for up to 8 hours a day.

How to Apply for this Position:

To be considered we must receive a completed Community Action Employment Application form. You are welcome to also include a cover letter and resume at your option. Transcripts may be required for certain positions. Applications can be completed on our website: www.caowash.org or you can print off the application to complete or pick up the application form at either of our following locations:

Hillsboro - 1001 SW Baseline St, Hillsboro OR 97123

Beaverton - 5050 SW Griffith Dr, Suite 101, Beaverton OR 97005

Be sure to submit your application in a timely manner. If you choose not to complete an online application, you can send your completed application form, optional resume and cover letter and any other required documents via fax at 503.400.3691. If you prefer to mail your application be sure to mail attention Human Resources at the Hillsboro office address above.

All application submissions will be acknowledged with a receipt notification. If you are selected for an interview, we will contact you.

All current Community Action employees are encouraged to apply for openings at Community Action which they are interested in. For current employees, some qualifications may be met by an equivalent combination or education and experience at the discretion of the employer.

COMMUNITY ACTION IS AN EQUAL OPPORTUNITY EMPLOYER

Community Action is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, veteran status, or other protected status in accordance with applicable federal and state equal employment opportunity laws. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.