POSITION ANNOUNCEMENT

*Note:

For applicants with extensive qualifications and/or years of experience, hiring range may be exceeded with approval. If approval is granted, it will be based upon careful review of the applicant's qualifications, experience, internal equity and budgetary considerations. The final rate approved will typically never be at a rate equal to or above the established midpoint of the pay range for the position.

Community Action Organization reserves the right to modify, interpret or apply this job description as needed. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties (including essential duties), and skills to be performed by the employee occupying this position. This job description is not a contract implied or otherwise and the employment relationship remains at-will. The aforementioned requirements may be subject to change to reasonably accommodate qualified persons with disabilities. All positions are contingent upon funding and successful passing of all required background checks, required registry checks, and physical screenings if required.

All staff in positions which regularly require driving either company or personal vehicles while performing work on behalf of Community Action are required to provide Human Resources proof of a valid driver's license for a motor vehicle record check both at hire and annually thereafter. Human Resources will conduct a motor-vehicle record. These records will be held as confidential records in Human Resources. All accidents will be reported to Human Resources within 48 hours.

Benefits: All regular full-time (RFT) status positions of 20 hours per week or more year round or part year of .50 FTE or higher are eligible for our outstanding benefits package including:

• Individual Medical with premium covered at 90%
• Free Dental insurance for the employee
• Employer matched retirement dollar for dollar for the first 3%
• Generous paid sick and vacation time
• 13 paid 0bserved holidays
• Free life and long term disability insurance
• Medex travel assistance
• Employee Assistance Program
• Rich and diverse mission-based working environment
• Possible student loan forgiveness through the Public Service Loan Forgiveness (PSLF) Program
• Staff meeting program criteria for use of a second language in their position may apply for and if approved qualify for a bilingual pay benefit of $100 per month

Position Summary:

In support of the Agency's mission, this position is responsible for maintaining a supportive, safe and healthy environment for residents and staff at the Community Action Family Shelter facility in Hillsboro, OR. Resident Assistants work independently, as the single staff representative on most shelter shifts, where they oversee the shared living environment of five families residing in the program. Shelter shifts may include swing shifts, graveyard shifts, weekends, and holidays. (We are open 24/7 - 365 days a year.) Duties include overseeing the activities occurring on site to ensure the facility, residents, and staff are kept safe, helping to problem solve and resolve conflicts between residents, supporting residents in following shelter policies and procedures, interacting with the public, operating a daily food pantry for the Washington County community, and managing a waiting list and referral network for multiple family shelters.

Essential Functions and Responsibilities:

• Provide staff coverage for the Hillsboro Family Shelter by monitoring activities of residents and guests, support residents in learning the program rules and policies and providing accountability, securing the house at curfew, and handling emergencies as they arise.
• Observe and identify potential conflicts between households or between individual family members. Assertively offer support to prevent or de-escalate a situation.
• Use group management skills to effectively monitor and de-escalate potentially chaotic or volatile situations.
• Respond appropriately to instances of child abuse, domestic violence, drug and alcohol use, mental health, accidents, or calls to 911; and to notify the Shelter Coordinator in the event of such an emergency. Fill out incident reports per agency policy afterwards.
• Know and follow procedures and policies, including program, agency, and building specific policies.
• Exercise independent discretion and judgement within program guidelines.
• Complete phone screening for families seeking shelter and add households to a shelter waiting list network. Document weekly check ins, make referrals to the network, and record outcomes of referrals. Collect and enter screening and waitlist data completely and accurately.
• Operate an on-site food pantry by screening clients for eligibility, completing program documentation, assembling and distributing food boxes tailored to individuals dietary needs, and monitoring the pantry to keep it clean and organized to specific food safety standards. Gather and document recipient data in accordance with program rules.
• Maintain appropriate professional boundaries in working with others and in handling confidential information. Maintain confidentiality of shelter residents, staff, and agency.
• Practice effective communication with other shelter staff and management. Maintain a reflective shift log, verbally give accurate and comprehensive shift reports, and compile participant records, both manually and electronically.
• Conduct shelter prescreening and intakes, including lice checks, new resident orientations, and linen and toiletry distribution.
• Complete an exit procedure when a family moves out to make sure all checked out items have been returned, borrowed linens are washed and put away, and that the empty room is clean, disinfected, and ready for a new family.
• Assign and monitor the completion of chores by residents including, but not limited to, checking and recording chores, organizing cleaning materials.
• Ensure the cleanliness, sanitation, and upkeep of the facility by preforming minor maintenance and cleanup duties as necessary or requested. Promptly sort and put away donations.
• File documents and records, assess and maintain cleaning supplies inventory, and complete other projects as assigned.
• Coordinate with staff in agency and team meetings to ensure consistent delivery of services.
• Interact with donors in accepting in-kind and monetary donations. Providing general agency information and education about programs. Complete recordkeeping paperwork.
• General office duties, such as answering phones, greeting people at the front door, copying, faxing, filing, etc.
• Strictly adhere to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.
• Strictly adhere to agency code of ethics and standards of workplace behavior.
• Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards.

Marginal Functions and Responsibilities:

• Other marginal functions and responsibilities as assigned.

Required Education/Training/Experience:

• Education: High School Diploma (or equivalent), or equivalent literacy and computer skills.
• Experience: Minimum of one year of experience working with low-income populations in a social service setting. An equivalent combination of education and experience may be considered.
• Ability to set and maintain professional boundaries with clients.
• Experience working independently or without direct supervision.
• Experience handling emergency situations.
• Effective written and verbal communication skills, including demonstration of cultural awareness and successful interaction with individuals with diverse backgrounds.
• Proven ability to work collaboratively with a wide range of community members.

Preferred:

• Bilingual English/Spanish.
• Knowledge of Washington County community resources.
• Office and recordkeeping experience.
• Maintenance and/or housekeeping experience.
• Experience interviewing and/or screening clients.

Required Licensing or Other Special Certifications:

• N/A

Required Physical Demands of Essential Functions and Responsibilities:

• Work is usually performed in an Emergency Shelter environment.
• Scheduled work hours vary and may include overnight and weekend shifts.
• Occasional exposure to computer and keyboarding and telephone use.
• Ability to climb stairs on a frequent basis.
• In normal work day, may stand/walk __6__ hrs/day; may sit _2_ hrs/day; may drive _1 - 2_ hrs/week; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation _1_ hrs/day; may use hands at or above shoulder level for _1_ hrs/day.
• In normal work day, may bend, squat, and/or climb frequently.
• Work is light in nature, lifting maximum of 20 lbs with frequent lifting and/or carrying of objects weighing up to 10 lbs. May carry objects up and down stairs.
• May require walking or standing to a significant degree, or sitting most of the time with a degree of pushing and pulling of arm and/or leg controls.
• Ability to respond appropriately both physically and mentally to an emergency or crisis situation such as to provide CPR/First Aid, evacuate a building, etc.

How to Apply for this Position:

To be considered we must receive a completed Community Action Employment Application form. You are welcome to also include a cover letter and resume at your option. Transcripts may be required for certain positions. Applications can be completed on our website: www.caowash.org or you can print off the application to complete or pick up the application form at either of our following locations:

Hillsboro - 1001 SW Baseline St, Hillsboro OR 97123

Beaverton - 5050 SW Griffith Dr, Suite 101, Beaverton OR 97005

Be sure to submit your application in a timely manner. If you choose not to complete an online application, you can send your completed application form, optional resume and cover letter and any other required documents via fax at 503.400.3691. If you prefer to mail your application be sure to mail attention Human Resources at the Hillsboro office address above.

All application submissions will be acknowledged with a receipt notification. If you are selected for an interview, we will contact you.

All current Community Action employees are encouraged to apply for openings at Community Action which they are interested in. For current employees, some qualifications may be met by an equivalent combination or education and experience at the discretion of the employer.

COMMUNITY ACTION IS AN EQUAL OPPORTUNITY EMPLOYER

Community Action is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, veteran status, or other protected status in accordance with applicable federal and state equal employment opportunity laws. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.

Note: Community Action Organization reserves the right to modify, interpret or apply this job description as needed. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties (including essential duties), and skills to be performed by the employee occupying this position. This job description is not a contract implied or otherwise and the employment relationship remains at-will. The aforementioned requirements may be subject to change to reasonably accommodate qualified persons with disabilities. All positions are contingent upon funding and successful passing of all required background checks, required registry checks and physical screenings if required.
All staff in positions which regularly require driving either company or personal vehicles while performing work on behalf of Community Action are required to provide Human Resources proof of a valid driver's license for a motor vehicle record check both at hire and annually thereafter. Human Resources will conduct a motor-vehicle record. These records will be held as confidential records in Human Resources. All accidents will be reported to Human Resources within 48 hours.