Job Summary:

The Hosted Voice Designer plays a crucial role in the design, implementation, and optimization of our hosted voice solutions. This position requires a blend of technical expertise in telephony systems, VoIP technologies, and networking. The ideal candidate will possess a deep understanding of network infrastructure and its integration with hosted voice services to ensure high-quality, scalable, and secure communications solutions for our clients.

Key Responsibilities:

• Design and implement hosted voice solutions that meet client requirements and industry standards.
• Work closely with the networking team to ensure seamless integration of voice and data networks.
• Conduct thorough needs assessments to recommend solutions that enhance communication efficiency and reliability.
• Develop and maintain documentation for voice network configurations, processes, and procedures.
• Troubleshoot and resolve complex issues related to hosted voice systems and network performance.
• Stay abreast of new technologies and trends in hosted voice and networking, recommending upgrades and improvements as necessary.
• Collaborate with sales and support teams to provide technical expertise and assistance in pre-sales and post-sales processes.
• Ensure compliance with all security policies and procedures in the design and deployment of voice solutions.

Qualifications:

• Proficient in VoIP technologies, SIP trunking, and IP PBX systems.
• Strong understanding of network protocols, LAN/WAN configurations, and QoS for voice and video traffic.
• Strong knowledge of VoIP protocols and standards (SIP, H.323, RTP).
• Familiarity with VoIP hardware and software solutions from various vendors, such as Cisco, Avaya, or Asterisk.
• Basic knowledge of networking platforms and required Volp integration capabilities.
• Excellent troubleshooting and problem-solving skills specific to VoIP issues.
• Experience with cloud-based communication platforms and services.
• Strong communication and collaboration skills to work effectively with other teams and end-users.
• Minimum of 3 years of experience in designing and implementing hosted voice solutions, with a solid foundation in networking.

The duties listed cover what are generally considered to be primary and essential functions of the position. Specific circumstances may allow or require someone assigned to the job to perform a somewhat different combination of duties. Communication Innovators reserves the right to change job duties as needed to meet business goals and operational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Communication Innovators is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Salary: $30.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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