Title: Senior A/V Technician

State Role Title: Info Technology Specialist III

Hiring Range: $82,055 - $133,340

Pay Band: 6

Agency: VA Dept of Transportation

Location: Dept of Transportation

Agency Website: jobs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Transportation (VDOT) is excited to offer and announce a competitive opportunity to serve as a Senior A/V Technician in our Central Office’s Information Technology Division. This position is located in Richmond, Virginia.
What drives you? Whether it's knowing the work you do makes a difference, having a great work/life balance, working on exciting and challenging projects, leading innovation, and championing change or simply working with a great group of people who are committed to professionalism. At the Virginia Department of Transportation, we have something for you.

The selected candidate will Provide day-to-day support, configuration, troubleshooting, and installation for audio visual services and events, as well as an electronic bulletin board system. Performs installation, setup, maintenance, troubleshooting, and repair of all AV equipment, producing live events onsite or remotely, live streaming events, facilitating virtual or hybrid meetings. Serves as technical lead for AV Support Team.

Additional duties will include, but are not limited to:

• Ensure compliance with VDOT and VITA policies, standards and guidelines governing IT computer systems.
• Communicate to and with entire team including peers, supervisor, and other IT teams. Lead discussions involving issues and improvements.
• Collaborate with other section team members on projects and programs and participate on project teams. Share knowledge with other team members and encourage their participation in other teams.
• Assist all ITD departments in work impacting desktops, laptops, mobile devices, and new technologies. Coordinate workload and team effort. Develop solutions to complex problems.
• Supports assigned IT program area and provides technical guidance to team members. Collaborate with all IT and business team members to provide support and expertise. Serve as liaison to other IT sections or vendors.
• Identify business processes that may be improved with technology solutions. Create processes and tools to facilitate increased efficiencies.
• Serve as functional or technical lead on new projects or projects to enhance and maintain existing information systems.
• Research, gather and analyze data. Develop requirements for reporting and data analysis projects. Perform other forms of technical writing as needed to accomplish activities.
• Develop project documentation required by project scope and update or modify when needed. Provide documentation assistance to other technical areas. Provide documentation in order to respond to requests for information. Report status of projects to higher management and supervisors.

Minimum Qualifications

• Experience working with help request tracking and reporting tools.
• Skill in the use of troubleshooting tools and managing and administering desktops and wireless devices.
• Ability to communicate effectively orally and in writing with individuals and groups.
• Experience using Microsoft Desktop products, Active Directory, GPOs, remote support tools, and basic networking.
• Experience providing strong customer service with a customer first attitude.
• Ability to develop and deliver IT training aids and tools.
• Ability to multi-task in a fast-paced environment.
• Ability to lead and train others.

Additional Considerations

• Knowledge of VDOT's IT applications and how they operate in a desktop environment.
• Experience working with help request tracking and reporting tools.
• A combination of training, experience, or education in Computer Science, Information Systems, or related field desired.
• Experience applying IT concepts, trends, and new technologies.
• Strong knowledge of audio-visual equipment, including projectors, sound systems, microphones, cameras, video conferencing systems, and other AV peripherals.
• Excellent troubleshooting skills and the ability to solve complex technical problems.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Industry certifications, such as CTS or CTS-D, are preferred.
• Experience with Crestron, AMX or other control systems is a plus.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position requires a fingerprint based Criminal History Background Check, DMV Record Check, and Work History Verification with references.

Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

VDOT is an emergency operation agency. Positions physically working within Central Office locations may be designated upon request and coordination among the respective District Engineer or Administrator and Chief. Assignments are updated annually. Not all designated employees are provided an emergency operations assignment.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.

Additional positions may be filled from this recruitment within 90 days.

VDOT utilizes a market-based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

Contact Information

Name: Tammy Varble

Phone: (804) 297-1568

Email: tammy.varble@vdot.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.