Under the general supervision of the Operations Manager, the Client Care Assistant is responsible for conversion of inquiries for service requests to in-home visits. Routinely interacts with other personnel as well as clients, family members, community providers/ referral sources, insurance companies, care managers, and other third party payors. Develops monthly plans for caregivers to clients. Must possess the ability to develop and train staff on programs and technology.

Qualifications:

• High School diploma or GED and two years related experience and/or training.
• Requires proficiency computer skills (Office, Excel, eRSP).
• Must possess and demonstrate excellent communication skills as well as positive professional, business image.

Essential Functions:

• Takes accurate referral/service request information by phone. Determines type and duration of services necessary to meet client needs. Quotes bill rate based on service provided and explains billing process.

Other Functions:

• Assist with the scheduling of shifts and hours by matching caregiver qualifications and availability to client’s needs.
• Communicates new assignments and/or schedule changes to caregivers and clients.
• Processes either manually or via computer, the data necessary to initiate accurate payroll and billing processes.
• Participates in client case conferences as requested by Operations Manager.
• May assist with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.
• Works with the Scheduling Coordinator in conjunction with the Client Care Coordinator and Human Resources Specialist to assist in resolution of caregiver issues.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Job Type: Full-time

Salary: $35,779.22 - $43,088.96 per year

Schedule: Day shift

Work Location: In person