10 Customer Service Representative Jobs in Saint Cloud, FL
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Customer Service Representative
$33k-41k (estimate)
Full Time
5 Days Ago
Comfort Insurance Corp is Hiring a Customer Service Representative Near Saint Cloud, FL
Job Description
Job Description
Benefits:
An Account Executive (CSR) performs higher level office support duties and provides specialized program support for the Sales Department. Account Executives (CSR) work directly with the sales agents to provide service to clients' changing insurance needs by selling and servicing various policy types such as auto insurance, homeowners insurance, commercial insurance, life insurance, health, and disability insurance. Account Executives explain policies, guide customers in the selection process, and maintain each clients insurance records. They identify client insurance needs, make recommendations, and bring clients to closure with establishment of identified insurance products for new and existing client relationships. Perfect opportunity to continue your insurance sales career or begin the journey into the industry.
DUTIES AND RESPONSIBILITIES:
- Bonus based on performance
- Training & development
An Account Executive (CSR) performs higher level office support duties and provides specialized program support for the Sales Department. Account Executives (CSR) work directly with the sales agents to provide service to clients' changing insurance needs by selling and servicing various policy types such as auto insurance, homeowners insurance, commercial insurance, life insurance, health, and disability insurance. Account Executives explain policies, guide customers in the selection process, and maintain each clients insurance records. They identify client insurance needs, make recommendations, and bring clients to closure with establishment of identified insurance products for new and existing client relationships. Perfect opportunity to continue your insurance sales career or begin the journey into the industry.
DUTIES AND RESPONSIBILITIES:
- Provide introductory information to new clients.
- Determining the quickest most effective way to answer a client's questions.
- Working directly with Sales agents to find appropriate care and solutions for clients.
- Prospecting, generating new business, cross selling and customer service.
- Help the long-term success of the agency by following the agencys guidelines and operational processes.
- Determine clients particular needs by quoting and explaining coverage options that meet their immediate and long-term goals.
- Obtain underwriting approval by completing an application for coverage.
- Complete coverage by delivering the policy; planning future follow-up visits and evaluations of needs.
- Provide continuing service to customers by thoroughly completing service requests, customer policy reviews, and courtesy follow-up calls.
- Process all quotes/insurance applications.
- Promote all types of new insurance contracts or suggest additions/changes to existing ones.
- Evaluate business or individual customers needs and propose protection plans that meet their criteria.
- Work with clients to deliver risk management strategies that fit their risk
- Monitor insurance claims to ensure mutual satisfaction
- Constantly update job knowledge and learn about new products and services
- Fulfill all policy requirements
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Must have a 4-40 Florida Customer Representative License.
- Ability to answer a high volume of calls and/or emails daily.
- Ability to collaborate with and share workload with the sales team.
- Technical and critical problem solving skills.
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
- Ability to project energy and motivate others.
- Aggressive pursuit of business and personal advancement.
- This position requires a person who must be able to work under stress and deal with the public effectively in a professional manner.
- 2-3 years of relevant experience in an office environment.
- Able to type minimum 35 words per minute (minimum).
- Results driven, persistent - able to self-direct and work independently showing initiative, while seeking guidance when appropriate.
- Comfortable multitasking, organizing and prioritizing tasks without guidance.
- Time management expertise to ensure tasks are completed in a timely manner throughout the day.
- Demonstrated ability to read, write, and speak English and Spanish fluently.
- Proficient technology usage skills.
- Honest and ethical team player.
- Sense of urgency with the ability to multitask under pressure
- Excellent communication skills, both written and verbal
- Strong attendance history of punctuality.
- High School diploma or General Education Degree (GED) required.
- Ability to pay close attention to detail and be flexible in a fast paced and growing organization.
Job Summary
JOB TYPE
Full Time
SALARY
$33k-41k (estimate)
POST DATE
04/30/2024
EXPIRATION DATE
05/16/2024
WEBSITE
comfortinsuranceonline.com
HEADQUARTERS
O'fallon, MO
SIZE
<25
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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