Overview:

We are seeking a Guest Service Agent to join our team in providing exceptional service to our guests. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, this role is perfect for you.

Duties:

- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Assist guests with check-in and check-out processes efficiently
- Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions
- Process reservations and cancellations using the hotel's reservation system
- Address guest concerns and resolve issues promptly to ensure guest satisfaction
- Maintain a neat and organized front desk area
- Collaborate with other hotel staff to ensure a seamless guest experience

Experience:

- Previous experience in a hotel or resort setting is preferred
- Proficiency in using phone systems and handling multiple phone lines
- Strong communication skills with excellent phone etiquette
- Ability to speak multiple languages is a plus (Multilingual/Bilingual)
- Familiarity with night audit procedures is advantageous
- Knowledge of hotel management software is beneficial
- A background in hospitality management or guest relations is desirable

Join our team as a Guest Service Agent / Housekeeping and be part of creating memorable experiences for our guests.

Job Type: Part-time

Pay: $14.35 - $14.40 per hour

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Green Valley, AZ 85614 (Required)

Work Location: In person