URGENTLY HIRING

YOU MUST MAKE THIS YOUR MAIN FULL-TIME JOB. 5-6 days a week
Shifts (3PM-11PM) OR (11PM-7AM)

PREVIOUS HOSPITALITY/REAL ESTATE OR SERIOUS SALES EXPERIENCE REQUIRED

Ask us about our yearly bonus and Choice Hotel Perks!

Comfort Inn Chandler - Phoenix I-10 located on 7400 W Boston St, Chandler, AZ 85226, is looking for a front desk agent for all shifts to join our team! Most of our employees have stayed with us for over 10 years! We're looking for trustworthy, positive and hard-working candidates.

• Previous experience in hospitality industry is strongly desired but not required
• Respectable level of experience in a customer service related field utilizing computer systems and purchase of sale systems
• Must have experience with Microsoft Excel and/or hotel property management systems/PMS systems or ability to quickly learn

Responsibilities

• Must be well groomed and presentable
• Positive and friendly attitude
• Ability to work independently and remain motivated
• Complying with quality assurance and expectations
• Professionalism along with speed and attention to detail
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
• Register guests and assigns rooms
• Represents the hotel to guests throughout all stages of the guest's stay, from check in to check out
• Determines a guest's reservation status and identifies how long the guest will stay
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner
• Helps guest’s complete registration and then assigns rooms, accommodating special requests whenever possible
• Verifies the guest's method of payment and follows established credit/ID-checking procedures
• Procedures when handling and processing financial transactions.
• Balances cash drawer by counting cash at beginning and end of work shift
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
• Must be sales-minded, finding out all of their future needs to present information
• Follows all CSM procedures for guest/associate incidents
• Assists in preregistration and blocking of rooms for reservations
• Facilitates communication with guests in person or via phone, email, etc
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel such as group room blocks, corporate accounts or meeting room rentals
• Uses proper telephone etiquette
• Produces required volume of work by planning, organizing and prioritizing work duties
• Reports any unusual occurrences or requests to managers/owners and/or supervisors
• Knows all safety and emergency procedures, Is aware of accident prevention policies
• Maintains a clean and safe work area in compliance with local, state and federal regulations
• Mop floors in lobby and elevator and clean all tables. Vacuum lobby. Make sure lobby and hallways are always clean. Fill up lemonade dispenser in lobby for customers.
• To be strict with customers about the rules and make no exceptions.
• Monitor guests in all areas and to implement rules and make no exceptions.
• Adheres to general work rules and department procedures
• Attends all required department and hotel meetings
• Must be flexible with schedule – may include nights, weekends and holidays
• All other duties as assigned

Job description will further be discussed by telephone.

Job Type: Full-time

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Do you have prior experience in hospitality/real estate or sales?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Relocate:

• Chandler, AZ 85226: Relocate before starting work (Required)

Work Location: In person