2 Customer Service Representative (Inside Sales) Jobs in Minnesota, MN
Comcast is Hiring a Remote Customer Service Representative (Inside Sales)
As a Customer Service Representatives (Inside Sales)e, you will be working directly with our customers ensuring they receive the best value for their money by listening to their service needs and creating a Comcast / Xfinity service package catered for them. You will be an ambassador for Comcast services and products selling both our current product line and emerging products. The ideal candidate is service-oriented whose goal is to provide a positive experience to our customers while communicating effectively through a professional manner.
Customer Service Representatives (Inside Sales) Benefits:
- Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
- 401k available after 90 days
- Paid training
- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
- The pay is base hourly targeted commission and ranges up to $20.15 - $23.65/hour all in (base hourly pay rate ranges from $11.50 - $16/hour)
- Actual base hourly rate depends on location
- Our average performers make between $40k-50k annually
- Ability to create value around all of our products and services and tailor a package to fit our customer's needs.
- Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
- Build a positive work relationship with customers to enhance the image and public perception of a company.
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Strive to exceed overall performance goals of the organization.
- Interacts with customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.
- Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
- Elicits and records customer information and inquiries using a computerized system.
- Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
- Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
- Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
- Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.
- Supports other lines of business as call volume dictates.
- Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
- Achieves overall performance goals of the organization.
- Attends training as required.
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- High school diploma or equivalent is required
- 2-5 years of sales experience preferred
- Demonstrates the ability to work independently with little or no supervision
- In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
- Must have “home office” space in your home with the following requirements:
- Home Office Requirements:
- Have a quiet work area in a location that provides privacy from other people, activities and noise
- Have a steady work surface
- Have a comfortable chair
- Adequate lighting
- Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.
- Home Office Requirements:
Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.
Job Summary
Full Time
Transportation
$38k-48k (estimate)
05/20/2023
05/09/2024
CHESAPEAKE, VA
15,000 - 50,000
2018
DONYELL GALLOP
$500M - $1B
Transportation
Related Companies
The job skills required for Customer Service Representative (Inside Sales) include Customer Service, Products and Services, Futures, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Inside Sales). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Inside Sales). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Inside Sales) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Inside Sales), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Inside Sales). You can explore the career advancement for a Customer Service Representative (Inside Sales) below and select your interested title to get hiring information.
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