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We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. We want to hear from you if you love interacting with people and are interested in new opportunities, career growth, and a positive, fast-paced work environment! Responsibilities: • Reply to incoming calls from customers including products and service questions, general information, and complaints • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary • Record customer interactions and follow up on their experience with our company • Work closely with the sales lead to stay up-to-date on service and product knowledge • Ensure customer account information is up-to-date • Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts. • Make outbound calls to schedule appointments and collect payments. • Ensure customer account information is up-to-date. • Create records of customer interactions and follow up to ensure all questions have been asked. • Respond promptly and courteously to customer inquiries via phone, email, and in person. • Schedule pest control services and coordinate appointments with customers. • Provide information about our pest control services, pricing, and procedures. • Address customer concerns or issues with empathy and professionalism. • Maintain accurate and detailed records of customer interactions and transactions. • Collaborate with the pest control team to ensure efficient service delivery. • Upsell additional services or products based on customer needs. • Stay informed about pest control industry trends and company offerings. Qualifications: • Must possess exemplary interpersonal skills, communication skills, and active listening skills • Strong knowledge of customer interface and interaction • Must have graduated high school, received a G.E.D. or equivalent • Excellent communication skills, both verbal and written. • Strong customer service orientation with a friendly and approachable demeanor. • Ability to multitask and prioritize in a fast-paced environment. • Proficient computer skills for data entry and utilizing customer management systems. • Be willing to train on pest control services and products (training provided). • Previous experience in customer service or a related field is a plus. Compensation: $29,000
• Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts. • Make outbound calls to schedule appointments and collect payments. • Ensure customer account information is up-to-date. • Create records of customer interactions and follow up to ensure all questions have been asked. • Respond promptly and courteously to customer inquiries via phone, email, and in person. • Schedule pest control services and coordinate appointments with customers. • Provide information about our pest control services, pricing, and procedures. • Address customer concerns or issues with empathy and professionalism. • Maintain accurate and detailed records of customer interactions and transactions. • Collaborate with the pest control team to ensure efficient service delivery. • Upsell additional services or products based on customer needs. • Stay informed about pest control industry trends and company offerings.
Full Time
$35k-43k (estimate)
05/21/2024
06/09/2024
preventivepestcontrol.com
ALBUQUERQUE, NM
25 - 50
1997
CHESLEY ELKINS
<$5M
Preventive Pest Control is a leading pest management company servicing homes and business across the southwestern United States. Founded in 1997, Preventive Pest Control quickly expanded from a strong local presence in New Mexico to over one million quality services performed between California, Texas, Utah, Nevada, Arizona, and Tennessee. Preventive leads our industry by example providing the most effective pest management solutions to exceed our clients expectations. You can learn simple pest prevention solutions from our helpful blog here: www/preventivepestcontrol.com/blog/. To read first ...
hand about our client experiences, search Preventive Pest Control Reviews on Google or find us on Yelp.
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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
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Ability to professionally attend to the needs of customers.
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Apply for part-time Customer Service Associate roles and experience their spirit of community.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Ensure confidentiality of customer data and careful handling of documents media packages.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.