Marriott Cincinnati North

West Chester, OH

Job description

Cincinnati Marriott North is seeking dynamic candidates to fill a Front Office Manager position. This position is perfect for individuals looking for the next step in their hospitality career or those individuals looking to join a growing company with advancement opportunities. Candidates must have open availability/flexibility with their schedule.

Primary responsibilities of the Front Office Manager position include:

• Providing exceptional service to guests at all times
• Training, grooming, and coaching guest service employees on high level service expectations
• Maintaining all department check-in/check-out/posting charges/payment collection procedures
• Executing all guest requests and ensuring guest satisfaction of all requests
• Execution of problem resolution and service recovery practices
• Ensuring guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
• Must have excellent communication skills, written and verbal, and relate to guests’ concerns and works well in groups.
• Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff.
• Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc. (Full-service Property Management System and MARSHA experience is a plus!)
• Responsible for all administrative duties of role to include; scheduling, purchasing, and inventory
• Must be able to handle multi-tasking and be goal- and results-oriented.
• Must have strong time management skills to meet deadlines
• Manager on Duty skills

Requirements:

• Must have at least 2-3 years of Hotel Management experience. Full-service hotel experience it a must, but not necessary.
• Excellent communication skills, both verbal and written.
• Strong organizational and problem-solving abilities.
• Knowledge of hotel booking systems and phone etiquette.
• Ability to work flexible hours, including nights, weekends, and holidays.

All full time positions all eligible for the following benefits package:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Critical Illness Insurance
• Accidental Insurance
• Long Term & Short-Term Disability Insurance
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance
• Marriott room discounts
• Paid Time Off
• 401(k)

We offer competitive compensation and benefits packages for the right candidate. If you are a motivated individual with a passion for delivering exceptional guest services, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

Job Type: Full-time

Salary: $55,000.00 – $65,000.00 per year

Schedule:

• 8-10-hour shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• West Chester, OH 45069: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Management: 2 years (Required)

Work Location: In person

E.O.E.