Overview

Kettering Health Medical Group

• Kettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas.
• Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties.
• Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.

Responsibilities & Requirements

Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office.

Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties.

The Front Office Specialist is responsible for :

• Greets patients and visitors in a courteous and friendly manner.
• Answers telephone calls, screens calls, arranges appointments, and referrals.
• Prepares new records, organizes files, and maintains records.
• Types correspondence, reports, e-memos, forms.
• Sorts and distributes mail.
• Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

Job Requirements :

• Completion of a high school diploma or equivalent.
• Previous front office experience or background in general office work.
• Ability to comprehend established office routines and policies.
• Learns quickly from oral and written instructions.
• Ability to operate a computer.
• Knowledge of medical terminology.
• Knowledge of CPT & ICD-9 coding.
• Understand the ethics of confidentially.
• Good organization skills
• Tact and diplomacy

Preferred Qualifications

• electronic medical records experience
• Epic training / experience

Last updated : 2024-04-24