Columbia Opportunities in Chesapeake, VA is looking for one remote live chat agent (entry level) to join our team. We are located on 728 Tapestry Park Loop. Our ideal candidate is self-driven, ambitious, and hard-working.

We are currently looking for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service. Keep reading if you:

Have a sense of humor - we do a lot of laughing here

Want to be a part of a constantly growing company with a bright future

Are ready to work with the best of the best

The successful candidate will:

• Offer quick and accurate assistance to customers
• Have strong attention to detail and strong reconciliation skills
• Be performance-driven
• Have a process improvement mindset
• Must be humble and a "get it done" attitude
• Have strong written and verbal communications skills
• Be a self-starter and able to work independently
• Be able to work in a fast-paced environment

Responsibilities:

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate

Create relationships with new customers to better understand and achieve their needs

Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately

Promotes interest in client products and services

Consistently achieves established standards of the position

Continually portray and project a positive and professional image

Provide administrative support

Requirements:

*Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment *Keyboarding and internet experience needed *Strong communication and interpersonal skills- including written and verbal *Upbeat, positive attitude, and professional demeanor *Articulate and well accustomed to a client-facing role *Ability to compose professional emails

What you'll get:

*Monthly bonus based on performance *Be a part of a group of diverse, energetic professionals who play as hard as they work *Plenty of room for upward career mobility

Benefits:

*401k Plan *Paid Holidays *Paid Time Off *Medical Insurance *Dental & Vision Insurance *Company Paid Life Insurance

We are looking forward to receiving your application. Thank you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $35.00 - $40.00/hour.

About Columbia Opportunities: Columbia Opportunities, Inc. works to solve poverty-related problems in our community and empower individuals. We provide opportunities to families and individuals so they gain the skills, knowledge and resources they need to be self-reliant. Learn more about us at https://www.columbiaopportunities.org.

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