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Customer Service Coordinator
Colorcon® is a world leader in the development, supply and technical support of formulated film coating systems, modified release technologies, specialty excipients and functional packaging for the pharmaceutical, nutritional, and animal health industries. Our best-in-class products and technologies are complemented by our extensive formulation experience, application data and value-added services to support all phases of solid oral dose design, development, and manufacture.
Our focus on market issues and technology development has earned Colorcon an international reputation as a pharmaceutical supplier of choice. That reputation is based on superior product quality, unparalleled technical support, extensive regulatory assistance and reliable supply from multiple locations, with our Global Headquarters located in Harleysville, Pennsylvania.
Colorcon has 26 technical service laboratories globally and more than 2100 employees exclusively dedicated to its customer base.
We are a successful company thanks to our diverse workforce and global reach. We believe that our operating principles define our culture, values and organizations and are key to achieving our mission and vision, strategies and goals.
Platinum Rule: We treat others the way we want to be treated
Empowerment: We trust our colleagues with responsibility and decision-making
Keep Getting Better: We create an environment for constant improvement, to be the best we can
Teamwork: We embrace the value of collaboration; work together to exceed what is possible as individuals
Customer Focus: We put our customers’ needs at the heart of everything we do
Global Respect: We are citizens of a diverse world and behave with respect for the communities in which we operate
Our People Enjoy a Wide Offering of Employee Benefits, including but not limited to:
Colorcon is committed to maintaining a diverse workforce and an inclusive and equitable work environment. This includes all employment-related decisions and business dealings on the basis of race, color, ethnicity, national origin, age, sex, sexual orientation, religion, disability, veteran status, or any other legally protected status.
Position Summary:
The Customer Service Coordinator serves as a liaison between our customers and internal Colorcon departments. This position plays an integral role in meeting and exceeding our customers’ expectations, by ensuring a positive customer experience is achieved through all touchpoints with the organization. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing our commercial growth.
Responsibilities & Duties:
Communication
Order Management
Pricing
Technology
Teamwork
Problem Solving
Required Qualifications:
Working Location
Location:
415 Moyer Blvd
West Point, Pennsylvania, 19486
United States
Annually - 0.00 - 0.00
Colorcon participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
E-Verify Works for Everyone
For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
Full Time
Pharmaceutical
$41k-51k (estimate)
03/10/2024
06/07/2024
colorcon.com
HARLEYSVILLE, PA
1,000 - 3,000
1975
<$5M
Pharmaceutical
Serving the worlds non-toxic printing ink needs for over 50 years, Colorcon No-Tox Products is a leading manufacturer of U.S. Food & Drug Administration (FDA) and EU compliant printing inks. With manufacturing facilities in Chalfont PA USA and Dartford UK, our No-Tox inks and coatings are formulated exclusively for printing applications involving direct and indirect contact with food, pharmaceutical, and medical products, complying with either FDA or EU regulations, or both. They are specified by many of the worlds leading food, medical device and pharmaceutical companies. All of our No-Tox FD...A and EU compliant inks come with a written compliance guarantee and are manufactured in an ISO 9001:2015 certified, cGMP facility. For more information or to see how we can help you with FDA and EU regulatory compliant printing inks, please visit us at www.colorcon.com/notox. The Food & Confectionery Division of Colorcon offers a wide variety of products to color, glaze, polish, coat and enhance the appearance of your products; everything you need to produce truly great confections and foods. Contact us directly to discuss your coloring needs: food@colorcon.com
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The job skills required for Customer Service Coordinator include Customer Service, CSR, Customer Support, Microsoft Office, Futures, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
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The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
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Deliver excellent customer service and lead by example.
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Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
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Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
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CS coordinator may also provide the clients with product and service knowledge.
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The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
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The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
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As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
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