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We are seeking a highly organized and customer-oriented Front Desk Supervisor to join our vibrant nail salon team. As a Front Desk Supervisor, you will be the first point of contact for our clients, ensuring a welcoming and efficient experience. Your role will encompass overseeing front desk operations, managing a team of receptionists, and maintaining a seamless flow of appointments and customer interactions.
Responsibilities:
- Greet clients warmly as they arrive and provide exceptional customer service throughout their visit.
- Manage the scheduling and coordination of appointments to ensure efficient utilization of salon resources.
- Supervise and train front desk staff, including onboarding new team members, conducting performance evaluations, and providing ongoing coaching.
- Handle client inquiries, complaints, and concerns professionally and promptly, striving to resolve issues to their satisfaction.
- Maintain a neat and organized front desk area, ensuring all necessary supplies are stocked and readily available.
- Process client transactions accurately, including payments, tips, and gift card redemptions.
- Collaborate with the salon management to implement and uphold company policies, procedures, and standards.
- Assist in marketing and promotional efforts to drive business growth and maintain client retention.
- Coordinate with nail technicians and other staff to manage client flow and address any scheduling adjustments or special requests.
- Maintain a comprehensive knowledge of salon services, pricing, and products to effectively assist clients.
- Uphold a positive and professional image of the nail salon at all times.
Qualifications:
- High school diploma or equivalent; further education or certification in hospitality or customer service is a plus.
- Proven experience in a customer service or supervisory role, preferably in the beauty, wellness, or hospitality industry.
- Strong interpersonal and communication skills, with the ability to interact with clients and staff in a courteous and effective manner.
- Exceptional organizational skills and attention to detail to manage appointments and maintain an orderly front desk area.
- Proficiency in using computer software for scheduling, payment processing, and client database management.
- Ability to work flexible hours, including evenings and weekends, to accommodate salon operations.
- Positive attitude, team player mentality, and a genuine passion for delivering outstanding customer experiences.
Join our team and play a pivotal role in creating an inviting and seamless environment for our valued clients. If you're ready to lead a team that enhances the overall salon experience, we'd love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and enthusiasm for the position.
Job Types: Full-time, Part-time
Pay: $15.50 per hour
Schedule:
Experience:
Work Location: In person
Full Time | Part Time
$41k-57k (estimate)
04/03/2024
05/06/2024
colormegreenco.com
Eldorado Springs, CO
<25
The job skills required for Front Desk Supervisor include Customer Service, Scheduling, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
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