Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Principal Product Manager 

Are you ready to take a key role in shaping the future of the travel industry? We're seeking a Principal Product Manager who thrives on strategic leadership and innovation. In this role, you'll have the opportunity to drive our growth strategy, bring new travel products to market, and collaborate closely with a fresh engineering team. Additionally, you'll play a pivotal role in identifying and cultivating strategic partnerships. Join us in revolutionizing the travel experience, where your expertise will be instrumental in our vision to build the worlds most valued travel ecosystem.

Define Product Strategy

• Contribute to the growth strategy that will shape the company’s future.
• Craft product strategies that inspire and guide our efforts to build profitable solutions that benefit new and existing customers.
• Identify and assess new business and product opportunities.
• Develop partnerships with external partners to accelerate growth.

Deliver Solutions

• Define a product roadmap and lead delivery of outcome-focused capabilities.
• Foster learning through the development of data-driven hypotheses and supporting experiments.
• Partner with engineering and design team members to identify and build solutions.
• Work across the company to bring products to market.

Be Insight Led

• Maintain a thorough understanding of customer needs to shape strategy, prioritize investments, and create usable solutions.

• Sponsor and help execute customer research when needed.
• Mine a variety of business, product and customer data for insights.
• Advocate for better data capture, reporting and tracking where it doesn’t exist.
• Establish product KPIs and objectives. Track and communicate progress.
• Source insights from market research, competitive intelligence, partner input and internal stakeholders to shape product strategy.

One Team

• Inspire people around you to passionately work to solve customer and business problems.
• Consult stakeholders across the company to ensure buy-in for product strategy and execution efforts.
• Evangelize strategies, roadmaps, learnings, achievements, and failures across a variety of audiences to help everyone at the company stay aligned and grow.
• Build relationships with product managers across the company and work together to adopt best practices and continuously improve.

Personal Requirements of this Role:

• Unbridled passion for the travel industry
• 8 years of experience in product management of consumer-facing products with increasing levels of responsibility
• Experience partnering with product design and software engineering teams using product-centric, agile practices to achieve product objectives
• Experience defining and owning product roadmaps and requirements
• Experience conducting data analysis to identify new business opportunities
• Experience making data-driven product decisions and building business cases
• Excellent communication skills to audiences of varying seniority and technical proficiency

• Ability to collaborate with and effectively influence remote teams in multiple time zones
• Demonstrated ability improving an organization’s product management practices
• Bachelor’s degree or equivalent experience
• Willing to travel 5 – 10% of the time

Preferred Qualifications

• Experience in a high-performance start-up or incubation effort within a larger company
• MBA

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.