About us

Collins is a 40 year old family owned & family operated manufacturer of beauty & barber salon furnishings. We are proud of our tradition of making quality handcrafted furniture in Cookeville, TN. To see our products, please visit our website, https://www.collins.co

```Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

- Handle inbound and outbound calls, online chats & emails in a professional and courteous manner

- Assist customers with inquiries, complaints, and provide accurate information

- Process orders, returns, and exchanges efficiently and accurately

- Maintain customer records by updating account information

- Provide product recommendations and upsell when appropriate

- Resolve customer issues promptly and escalate complex cases to the appropriate department

- Perform data entry tasks accurately and efficiently

Skills:

- Strong phone etiquette and active listening skills

- Excellent verbal and written communication skills in English

- Bilingual proficiency in Spanish is a plus

- Ability to effectively communicate complex information to customers

- Strong problem-solving skills to address customer concerns

- Proficiency in data entry and navigating computer systems

- Ability to multitask and prioritize tasks in a fast-paced environment

Qualifications:

- High school diploma or equivalent required

- Previous customer service experience preferred

- Sales experience is a plus

If you are a self-motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the Customer Service Representative position. Join our team today!```

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Cookeville, TN 38506: Relocate before starting work (Required)

Work Location: In person