Date Posted:

2024-02-29

Country:

United States of America

Location:

HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA

Position Role Type:

Onsite

Collins Aerospace, Aerostructures Aftermarket Department is looking for a Customer Account Executive who manages global airline nacelle support needs, responds to customer inquiries, documents procedures, collects data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

This position works Onsite in Chula Vista, CA.

Must be able to be reassigned to alternate days/work hours depending on business needs, as well as rotating additional shifts over holidays/weekdays.

Primary Responsibilities:

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares' orders
• Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal
• Communicate with customers by telephone or electronically to provide information about organization products or services, manage customer accounts, and address customer concerns.
• Liaison with both Engineering & Collins MROs to meet customer needs
• Actively manage and negotiate fluctuating credit situations and timely invoice payments
• Provide periodic reports to management and be responsible for leading real time problem resolution activities
• Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
• Provide references to customers on publications materials and secondary sources of information
• Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers
• Manage and maintain a record of customer interactions or transactions in the ERP System
• Coordinate with provisioning, shipping, and inventory warehouse to expedite or trace shipments.
• Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
• Promote products/services to ensure business targets are met.
• Provide after-sales support for client contracts to ensure customers satisfaction.
• Perform duties related to overall customer service and account management.
• Provide support to sales team with regard to customer concerns and visits.
• Coordinate with sales reps to identify inside sales opportunities.
• Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.

Qualifications/ Experience Needed:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience.
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
• Experience with customer account management and business processes.

Preferred Qualifications:

• Ability to verbally communicate in alternate languages is helpful.
• Manufacturing processes experience.
• Ability to read engineering drawings.
• Experience with distribution, high profile customer support and/or leading teams.
• Microsoft Office applications including use of Access & PowerPoint.
• Leading Kaizen/Continuous Improvement activities.
• Working knowledge of SAP or equivalent business system application experience.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Advanced Structures:

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

• Be on a career break of one or more year at time of application

• Have prior experience in functional area of interest

• Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more!

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 70,000 USD - 142,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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