525 Customer Service Manager (Re-Announcement) Jobs in Charleston, SC
College of Charleston is Hiring a Customer Service Manager (Re-Announcement) Near Charleston, SC
Customer Service Manager (Re-Announcement)
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Please see Special Instructions for more details.
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
* Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background and credit check.
All applications must be submitted online https://jobs.cofc.edu.
Posting Details
POSTING INFORMATION
Internal Title Customer Service Manager (Re-Announcement) Position Type Classified Faculty / Non-Faculty / Administration Non-Faculty Pay Band 5 Level 1 Department Financial Aid Job Purpose
The Customer Service Manager manages the Office communication with students, parents, and others regarding the financial aid process. Provides research assistance on financial aid regulations and provide recommendations regarding policy and compliance. Assists the Associate Director of Student Services with staff training and development, as well as providing feedback of office needs or issues with processes as indicated via customer contacts.
Minimum Requirements
A high school diploma required Bachelors preferred and at least 2 years work experience in student financial aid and at least one year supervisory experience. Relevant experience in business management, public administration, or administrative services may substitute for the required work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Excellent math and analytical skills along with a solid understanding of Title IV regulations. Possess excellent verbal, communication and customer service skills. Must be able to multi-task and prioritize workload, with frequent interruptions. Must have understanding of FERPA regulations. Experience with Banner Financial Aid and Microsoft Word and Excel is a plus.
Additional Comments Regarding Position
Occasional work hours required in evenings and on weekends during peak processing periods.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
* Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background and credit check.
All applications must be submitted online https://jobs.cofc.edu.
Salary *$37,860 - $43,000 Posting Date 05/21/2024 Closing Date 07/05/2024 Benefits
* Insurance: Health/Dental/Vision
* Life Insurance
* Paid Leave: Sick/Annual/Parental
* Retirement
* Long Term Disability
* Paid Holidays
* Free CARTA Bus Service
* Employee Tuition Assistance Program (ETAP)
* Employee Assistance Program (EAP)
* Full Benefits Package - Click Here
Open Until Filled No Posting Number 2024013
Job Summary
Full Time
$69k-91k (estimate)
06/15/2024
06/30/2024
cofc.edu
CHARLESTON, SC
3,000 - 7,500
1770
$10M - $50M
Colleges & Universities
Related Companies
About College of Charleston
Located in the heart of historic Charleston, South Carolina, the College of Charleston is a nationally recognized public liberal arts and sciences university. Founded in 1770, the College is among the nations top universities for quality education, student life and affordability. Its beautiful and historic campus, combined with contemporary facilities and cutting-edge programs, attracts students from across the U.S. and around the world. The City of Charleston world-renowned for its history, architecture, culture and coastal environment serves as a living and learning laboratory for experien...ces in business, science, teaching, the humanities, languages and the arts.
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The following is the career advancement route for Customer Service Manager (Re-Announcement) positions, which can be used as a reference in future career path planning. As a Customer Service Manager (Re-Announcement), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager (Re-Announcement). You can explore the career advancement for a Customer Service Manager (Re-Announcement) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
