172 Field Service Technician (Northeast) Jobs in Richmond, VA
COLDJET is Hiring a Field Service Technician (Northeast) Near Richmond, VA
The Customer Service Consultant (CSC) is charged with the customer’s overall satisfaction with Cold Jet products and services. The CSC is responsible for efficiently and professionally serving customer needs, proactively building customer relationships, and growing the revenue in the region.
- Listen to, understand, and comprehend customer needs, issues, or problems with empathy and satisfy customers with the best solutions
- “Own” customer requests and issues, including the completion of warranty work. Follow-up with customers to ensure 100% satisfaction
- Handle all company business in the best interest of both the customer and Cold Jet by creating value and providing win-win solutions
- Build a long-term relationship with the customers so they can recognize you as a point of contact for customer service needs
- Work effectively with the Regional Sales Manager to service customers and grow the territory
- Sell consultatively while making recommendations to existing customers and potential customers with Cold Jet solutions
- Identify opportunities for additional machine sales, conduct product demonstrations (application evaluations) and produce quotations for consideration from the customer
- Develop a database of qualified leads through referrals, telephone canvassing, cold calls, direct mail, emails, and networking
- While communicating with customers, look for opportunities to propose solutions for them such as additional spare parts, accessories, Cold Jet CONNECT, spare part kits, equipment refurbishing, short-term rentals, etc.
- Maintain customer and sales data in CRM and ERP systems, both as a selling tool and as a means of gathering information used by sales management and marketing to strategically grow the business
- An undergraduate degree within a business or engineering discipline is preferred or five years of experience successfully selling capital or industrial goods in a business-to-business environment.
- Five or more years of experience in a field service position working with electro-mechanical equipment. Experience working with hydraulics, pneumatic systems, and integrated controls is a plus.
- Able to communicate at all levels within an organization and engage others in conversation, relate, and persuade.
- Able to prioritize responsibilities and manage time independently.
- Strong analytical skills and effectively applies technical and logical methodologies to solve problems.
- Customer service skills that demonstrate a commitment to customer satisfaction and garner customer loyalty.
- Technically savvy with the ability to learn, discuss, and repair products on a technical level.
- Able to work both independently and in a team environment.
- Demonstrated computer proficiency with MS Office Suite, especially Excel, and ERP and CRM applications.
- Must have a full driving license and be able to drive a company pickup truck or van with a tow-behind trailer.
- Willingness to undertake irregular working hours. Must be prepared to travel overnight approximately 50% or more depending on company needs. The expectation is for a CSC to be in the field 4-5 days a week with the ability to stay overnight within all parts of the territory as needed.
Job Summary
Full Time
$53k-70k (estimate)
07/18/2023
05/05/2024
The job skills required for Field Service Technician (Northeast) include Field Service, Installation, Customer Service, Customer Relationship, Troubleshooting, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician (Northeast). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician (Northeast). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician (Northeast) positions, which can be used as a reference in future career path planning. As a Field Service Technician (Northeast), it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician (Northeast). You can explore the career advancement for a Field Service Technician (Northeast) below and select your interested title to get hiring information.
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