174 Field Service Technician Jobs in Richmond, VA
Window World of Richmond is Hiring a Field Service Technician Near Richmond, VA
- Competitive, weekly pay.
- Flexible hours.
- Organized warehouse for easy pickup of products and materials.
- Paid time off.
- Paid Holidays.
- Family culture.
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Convert customer inquiries from various communication channels into in-home sales appointments.
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
- Follow standard operating procedures.
- Prepare customer service call reports for management.
- Maintain a well-organized and professional workspace.
- Provide assistance with training and orientation for other team members as assigned.
- Strong work ethic and detail-oriented.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
- Accuracy in data entry and proficient typing skills.
- Effective written and verbal communication skills.
- Proficient use of Microsoft Word, Excel, and Outlook applications.
- Phone skills, including familiarity with VoIP or multi-line phone systems.
- Coachable with the ability to learn new programs and processes.
- Positive, upbeat attitude and ability to work on a team.
- Prior experience working with a CRM is a plus.
Job Summary
Full Time
Wholesale
$54k-70k (estimate)
05/24/2023
05/10/2024
windowworldrichmond.com
Richmond, CA
<25
Wholesale
Related Companies
The job skills required for Field Service Technician include Customer Service, Attention to Detail, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.
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