** Service Representative**

**Job Category****:** Field Operations **Requisition Number****:** SERVI001595 Showing 1 location **Job Details**

**Description**

In the Service Representative role, you have the opportunity to use your great maintenance skills and ability to use hand tools to provide basic maintenance on Coinstar kiosks. In this role, you will drive a company provided vehicle on an assigned route performing general preventive maintenance, cleaning and minor repairs on Coinstar kiosks. This position requires the ability to use basic hand tools, replace parts and basic computer skills.

Key Responsibilities

Visit Coinstar kiosks on an assigned route to perform preventive maintenance and some first-line maintenance at customer locations.

Perform scheduled preventive maintenance including cleanings (inside & out), wiping down the kiosks, removing debris, changing paper, etc.

Routine software installs and updates, basic trouble-shooting, calibration, repair and maintenance.

Manage parts orders and inventory.

Assist in field change orders such as updating signage and displays and installation of wireless kits.

Test basic components of the kiosks to ensure all parts are functioning properly, perform repairs, and replace worn parts using small tools.

Report advanced technical problems to Field Technician, Regional Field Support Technician or District Manager. Assist with over the phone troubleshooting and repairs as necessary.

Properly organize and maintain Coinstar spare parts inventory, tools; company computer, phone, and company vehicle.

Regularly interact and communicate with store partners, coworkers, external customers, and employees.

Timely completion of administrative duties such as completion of time sheets.

Promote and maintain high standards of personal appearance, ethical behavior, maturity.

Demonstrate good judgment in time management.

Education & Experience

High School Degree or GED required

Minimum of 1 year of experience in a customer facing position, such as retail, merchandising or route required

Experience in basic maintenance, electro-mechanics, ATM or vending maintenance a plus

Knowledge, Skills & Abilities

Must have good interpersonal skills and be able to interact with a variety of customers

Strong organizational, multi-tasking, and problem solving skills

Effectively communicate and collaborate with others

Ability to work independently with a high degree of self-motivation

Ability to use Internet and Microsoft Outlook, Word, and Excel on a daily basis with little to no training

Ability to use small hand tools such as a screwdriver, pliers, and Allen wrench

Additional Requirements

Must have a valid drivers license and maintain an acceptable driving record

Background checks, MVR and drug tests will be required

As required, employees must work a flexible schedule including early start times, holidays, weekends, etc.

Physical Requirements

Service Representative work involves operating a motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting. Regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs. Regularly operate a laptop and mobile phone. Communicate and exchange information with co-workers and other individuals in person or electronically.

**EEO**

We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where each individual can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion makes us a better, more innovative and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.

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