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Client Relationship Manager – Technology
Overview
Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities
Measures
A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin.
Required Qualifications
·Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
·Experience managing Client P&L of $15 Million dollars including reporting and metric assessment for the account.
·BS Degree
Preferred Qualifications
·MS or MBA degree preferred
·Strong background in a project environment and application development.
·Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
·Must be detail oriented and able to manage and maintain all facets of complex assignments.
·Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
·Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
Salary and Other Compensation:
The annual salary for this position is between $95,500.00 – 182,200.00 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefitsfor this position, subject to applicable eligibility requirements:
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Other | Full Time
IT Outsourcing & Consulting
$99k-132k (estimate)
02/12/2024
05/09/2024
cognizant.com
TEANECK, NJ
>50,000
1998
BRIAN HUMPHRIES
$10B - $50B
IT Outsourcing & Consulting
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
The job skills required for Client Relationship Manager include Commitment, Client Relationship, Problem Solving, Leadership, Business Acumen, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relationship Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relationship Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Relationship Manager positions, which can be used as a reference in future career path planning. As a Client Relationship Manager, it can be promoted into senior positions as a SB Financial Services Relationship Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relationship Manager. You can explore the career advancement for a Client Relationship Manager below and select your interested title to get hiring information.
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Quotes from people on Client Relationship Manager job description and responsibilities
While account executives focus on the goals of their employer throughout their communications with clients, the targets of client relationship managers are more closely aligned to those of the client.
03/15/2022: Troy, NY
Client relationship managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.
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Build positive and productive relationships with clients for business growth.
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Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
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To maintain this strong client relationship, the client relations manager must consistently work to ensure they satisfy the client.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Relationship Manager jobs
Since they work directly with clients, they often conduct meetings with clients via phone calls, emails or video chats.
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Some may travel to conferences and conventions to mingle with current clients and recruit prospective customers.
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Learning the needs of clients and developing plans to meet them.
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Have a genuine care for the success of the business.
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Managers must understand the different reasons for the types of relationships, and provide the customer with what they are looking for.
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