Description

Codman Square Health Center

Codman Square Health Center (CSHC) is a community-based, outpatient health care and multi-service center located in the heart of the Dorchester neighborhood in the City of Boston, Massachusetts.

CSHC was founded in 1979 by a group of community visionaries with a dream: to build the best urban community in America. As part of this dream, the founders recognized that though health care begins by alleviating sickness, the journey to a true culture of health is achieved through the health of the whole person and community. As such, CSHC has embraced, since its inception, a proactive, comprehensive, and holistic approach to health care by delivering exceptional medical care alongside social, family, community, and educational services. This unique approach integrates clinical care, public health service, community programs, and proactive community planning and has fueled the transformation of the Dorchester neighborhood and its residents.

Today, nearly 45 years later, CSHC employs more than 300 multi-lingual and multi-cultural expert clinicians, medical support, and administrative staff, most of whom reside in the neighborhoods surrounding Codman Square. Serving patients from Dorchester and surrounding Boston neighborhoods, including Roxbury, Mattapan, Hyde Park, and the neighboring municipalities of Randolph and Brockton, CSHC provides comprehensive care for the whole family, including primary, eye, dental, urgent, and behavioral health care, as well as many medical specialties. With more than 115,000 client contacts each year, and a patient base exceeding 24,000, 87% of whom live below 200% of the Federal Poverty Level, and operating revenue nearing $50M, CSHC is the principal option for affordable, high-quality, primary, and preventive care in one of Boston’s underserved and most vulnerable communities.

CSHC also operates a school-based health center (SBHC) at a nearby Boston Public School, TechBoston Academy, serving grades 6 through 12. The SBHC provides adolescent health services, behavioral health, and dental services. CSHC is executing plans to open an additional SBHC in the Town of Randolph at Randolph High School, which will offer child and adolescent health services and behavioral health. Additionally, the location at Randolph will serve as an access point for provision of health care to members of the general community.

CSHC is highly regarded for its novel approach to addressing the health of the whole person and community beyond traditional medical services. Accomplishments include implementing an innovative diabetes care model; integrated nutrition, behavioral health, substance use disorder, and oral health supports within primary care; and prescribing healthy food, exercise, and outdoor activity through the Dot Rx prescription program. CSHC has amplified its impact through strategic partnerships with mission driven organizations in order to further address the social determinants of health and improve the lives of their patients and community members. This includes providing access to healthy foods through Boston’s very first winter’s farmer’s market, offering healthy food cooking classes through the Teaching Kitchen, a partnership with the Daily Table a nonprofit supermarket located in CSHC’s Health and Wellness Center that provides healthy food at fast food prices, a partnership with Healthworks Fitness a nonprofit fitness center also located in CSHC’s Health and Wellness Center that provides space for patients and community members to work-out, and CSHC’s partnership with Codman Academy Charter Public School the country’s first school operating within an FQHC, helping to address the education and opportunity gap.

CSHC is a Federally Qualified Health Center and receives federal support through its designation as a Section 330 community health center. CSHC is a licensed health center under Boston Medical Center which serves as the organization’s primary hospital affiliate. In 2016, CSHC was re-recognized as a Level 3 Patient-Centered Medical Home (PCMH) by the NCQA, the highest level of PCMH distinction possible demonstrating CSHC’s commitment to innovative and patient-focused care. CSHC also earned PCMH PRIME certification, which indicates high-level PCMH practices that demonstrate the integration of behavioral health into their primary care services.

CSHC is governed by an active and dedicated Board of Directors, a majority of which is comprised of consumers and service area residents. CSHC is honored to have the input and guidance of some of the strongest, mission-driven advocates in the Dorchester community. Their wisdom, commitment, community knowledge, and support continue to guide the long-term vision of CSHC and ensure a lasting legacy of service.

To learn more about Codman Square Health Center and the organization’s impact in Dorchester and surrounding Boston neighborhoods, please visit: https://www.codman.org/about/.

Position Summary:

Reporting to, and working closely with, the Board of Directors, the Chief Executive Officer (CEO) will provide executive leadership and strategic direction as well as overall operational and financial management for Codman Square Health Center (CSHC), in accordance with the organization’s mission and values. The CEO will strengthen what has been a highly regarded, trusted and impactful community organization and ultimately be accountable for ensuring CSHC continues to evolve to meet the growing needs of the diverse communities which it serves.

The CEO will be charged with leading CSHC during a crucial time in its history, as well as a critical time for healthcare organizations across the country, as the industry navigates the changing healthcare environment and adjusts to a post-pandemic era. To chart a course to meet these challenges the CEO will conduct a thorough analysis of the organization’s risks and opportunities, assessing CSHC’s current status, operations, and services with an eye on the future. It will be the CEO’s responsibility to safeguard and strengthen the organization’s position and ensure CSHC continues to fulfill its mission for future generations.

In partnership with the senior leadership team, the CEO will drive a continued focus on the financial health, operational excellence, quality, and long-term sustainability of CSHC. The CEO will set the tone for the organization and lead by example, painting a compelling picture of a future that inspires, encourages, and motivates staff at all levels. The CEO will actively support, engage, and promote opportunities for continued professional development of the senior leadership team and other staff members, allowing everyone to fulfill their maximum potential.

The CEO will serve as a key spokesperson for CSHC, actively and directly engaging with the community, its diverse set of stakeholders and key partners. The CEO will cultivate strong relationships with funders, public officials, community leaders, the academic, business, and medical communities as well as other critical stakeholders, and take an active role in lobbying and advocating for CSHC’s interests at the state and federal level to ensure the organization continues to be well positioned to enhance the general well-being of the community it serves. The CEO will actively engage in fundraising and community activities that continue to raise awareness and brand recognition for CSHC.

Leveraging a combination of deep integrity, passion, strategic vision, innovative futuristic thinking, operational stewardship and change management principles, the CEO will establish and implement a path for success that will advance CSHC’s mission and continue to move the organization forward as a national model for excellence in community healthcare and well-being.

Qualifications

Primary Responsibilities:

• Providing strategic vision and focus for a large, diverse, ambitious organization, including actionable priorities, measurable goals and proactive timelines which will ensure CSHC continues to improve the general well-being of the community and remains financially well positioned.
• Demonstrating an innovative and entrepreneurial spirit by encouraging and fostering creative thinking around new models of care and patient engagement that will meet the changing demands of the communities which CSHC serves.
• Developing and strengthening the organization’s effectiveness with increased transparency and standardized policies and procedures.
• Championing change with an enduring and unwavering commitment to CSHC’s mission to ensure the organization continues to thrive.
• Effectively managing, recruiting, developing, and inspiring a diverse, collaborative, high-performing team that is committed to excellence.
• Building, maintaining and continually inspiring a collaborative, empowering, and personal and professional growth-oriented work environment to achieve the highest standards of performance and accountability for all staff.
• Developing and maintaining strong collegial relationships with CSHC’s partners including internal and external stakeholders.
• Must meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations
• Ensure workstation, patient waiting room and common areas are kept clean.
• Required to follow standard operating policies and procedures, while delivering expedient, professional responses to patients’ inquires and concerns.
• Must attend staff meetings and training, as needed
• Other duties as assigned.

Organization Management and Leadership Style: An innovative, broad thinker, the successful candidate will bring a consistent track record of empowering, motivating, and mentoring a highly skilled team, building a strong and cohesive organizational culture, and providing meaningful oversight of financial assets. They will have the capacity to effectively collaborate with multiple constituents including a Board of Directors. Committed to cultivating a flat, lean, empowered, and efficient organization, this individual must be an involved and inclusive leader who can readily set strategic direction for the organization, prioritize, and define clear goals for staff and manage performance toward achievement of those goals. The successful candidate will be an inspirational leader who embraces a culture of openness, transparency, and mutual respect, believing deeply in the distinctive promise of differentiated individuals. They will bring a demonstrated ability to recruit, cultivate, support, and retain talent with a strong commitment to diversity and inclusion.

Building Relationships and Using Influence: The successful candidate must be a decisive, strategic leader, possessing outstanding interpersonal skills and the ability to mobilize and empower others to achieve a common goal. They will be an inspiring and persuasive communicator who can articulate CSHC’s vision and direction effectively through mass media, debate, advocacy, public speaking, writing, networking, fundraising and one-on-one discussions. This individual will be a collaborator, empathetic motivator, and movement builder with the ability to build relationships and use influence effectively to accomplish the goals of CSHC. This individual must also be able to represent the organization well externally in all venues. Persuasive, and trustworthy, the successful candidate will be able to galvanize others to act on information or recommendations based on compelling logic or common best interests. This individual will have the ability to connect with and secure results from national, state, and local leaders, government policy makers, community partners, donors, Board Members, and staff.

Interpersonal Acumen: The successful candidate will be a person of the utmost personal and professional integrity. They will possess the right combination of self-confidence balanced with humility and a healthy sense of humor. This individual will be gracious in manner and comfortable in a wide variety of settings. They will be confident enough to hire and retain strong, intelligent staff members and possess a grounded understanding of their own strengths and weaknesses.

Judgment: The successful candidate will have the demonstrated ability to make timely and clearly communicated decisions and embrace a mentality for taking appropriate risks to achieve results. Likewise, they will be thoughtful to ensure they are deploying resources in a way that maximizes outcomes aligned with the organization’s mission and vision. This individual will listen to and learn from key stakeholders inside and outside of the organization and as such be an inclusive, while also independent thinker, who can manage ambiguity and devise solutions even when a clear path is not evident.

Qualifications and Skills:

Experience, Education and Capabilities

Baccalaureate degree required, with advanced degrees in other related disciplines, such as an MBA or MPH desirable.

A minimum of ten years of progressive senior leadership experience operating within a multidimensional community-oriented health care or community-based services environment.

An understanding of the health care landscape, population health, care gaps, and innovative models that could achieve the aims of CSHC’s continued mission and vision.

Experience working with and understanding the problems and needs of diverse, marginalized, and vulnerable communities, including social determinants of health and effective interventions.

Proven ability to conceive, validate, communicate, and implement an effective vision, strategy, and goals and objectives over a multi-year timeframe.

History of leading transformative progress in a community around a particular care gap area.

Solid financial acumen with a history of previous P&L responsibility.

Demonstrated success in fundraising and fostering revenue growth through diversification.

History of working collaboratively with a wide range of internal and external stakeholders from diverse cultural, professional, organizational, and functional backgrounds and building strategic partnerships with like-minded synergistic organizations.

Established ability to communicate complex information to the public, constituents, government leaders and additional partners in a clear, concise, and persuasive manner.

Dexterity and creativity in navigating ambiguity and effectively initiating and creating change and organizational improvement.

Ability to appreciate and collaborate with a wide range of internal and external stakeholders from diverse cultural, professional, organizational, and functional backgrounds.

Ability to work effectively in partnership with a Board of Directors.

Ability to ensure the organization’s compliance with local, state, and federal guidelines, laws, and regulations.

Setting Strategy

The ability to create and articulate an inspiring vision for CSHC, demonstrating expansive, inventive thinking in seeking innovative approaches to complex problems.

An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.

The ability to effectively balance the desire or need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and objectives, and create and implement plans that are achievable and successful.

Executing for Results

The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.

Someone who is not afraid to take informed risks after seeking necessary data and input from others to foresee possible threats or unintended circumstances from decisions.

A leader who is viewed by others as having a high degree of integrity and forethought in their approach to making decisions; the ability to act in a transparent and consistent manner while always considering what is best for the organization.

Leading Teams

The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, manage performance and hold everyone, including themself, accountable; committed to professional development and career paths for all staff and widely viewed and effective as a strong developer of others.

The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers.

A leader who is self-reflective and aware of their own limitations; leads by example, thrives on interacting with team members in the field, and drives the organization’s performance with an attitude of continuous improvement by being open to feedback and self-improvement.

Relationships and Influence

Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.

An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in their beliefs, and active drive.

Creates a sense of purpose and meaning for the team that generates followership beyond their own personality and engages others to the greater purpose of CSHC as a whole.

Physical Requirements:

Personal qualities of integrity, credibility, and dedication to the mission of Codman Square Health Center

• Must be able to stand or sit for prolonged periods (50% of the time)
• Must be able to lift 10 pounds and load onto shelves.

CODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES

Mission: To serve as a resource for improving the physical, mental, and social well-being of the community.

Vision: Codman Square Health Center is our community's first choice for comprehensive, holistic, and integrated services, and empowers individuals to lead healthy lives and build thriving communities.

Values: Patients- Our patients are the center of our care team.

Community The well-being of the individual is deeply connected to the health of the community.

Advocacy We advocate for responsive policies and resources to address health disparities and promote health equity.

Staff We are a diverse, empowered, compassionate, and prepared workforce.

Innovation We promote a culture of innovation that has measurable and sustainable impact.

Partnership We build and sustain diverse partnerships.

Codman Square Health Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.