ESSENTIAL RESPONSIBILITIES AND TASKS:

• Perform urine toxicology specimen retrieval following program procedures including strict adherence to protocols for testing same or differing genders.
• Provide high level of professional service including demonstration of respect for patients' privacy and creation of an atmosphere of dignity and patient safety. Interact with patients and staff in a professional and respectful manner
• Organize workflow to ensure efficient and accurate testing. Assure chain of custody compliance prior to submission for testing.
• Ensure compliance with quality control and quality improvement protocols to affect highest quality patient care.
• Order and maintain stock of UA testing materials following purchase policies.
• Complete data entry requirements as may be required by program.
• Schedule patient UAs from using data gleaned from EMR and disseminate information to supervisor.
• Assure patient confidentiality in accordance with CFR 42 and HIPAA.
• Collaborate with supervisor and team members to address quality of service issues and to implement internal quality improvement projects or monitoring.
• Maintain and update technical knowledge skills by actively participating in supervision and attending in-service instructions.
• Achieve outcomes using methods that align with CODA’s mission and values:
• Communicate accurately and positively about recovery and the use of evidence-based treatments.
  • Use data and science to identify barriers, overcome obstacles, and inform decisions.
  • Be financially responsible; avoid waste, document accurately, seek new opportunities to serve.
  • Demonstrate compassion and respect for others.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or GED.

• A minimum of one year work experience in a clinical, medical, residential, office, or similar work environment as a member of a work team.

COMPETENCIES AND SKILLS:

• Ability to be attentive to and identify high risk situations, communicating with the appropriate channels in a timely manner.
• Ability to intervene in such a way that demonstrates sensitivity and respect while keeping a clear line of communication between supervisor and treatment team.
• Ability to demonstrate a non-judgmental and respectful attitude with patients at all times.
• Recognize and respect cultural and personal differences in interactions with patients.
• Demonstrated verbal and written skills adequate for communicating specimen collection, handling specimens, maintaining patient records, and communicating with team members.
• Demonstrate knowledge of accepted principles of patient record management.
• Demonstrated understanding of and ability to adhere to established principles of patient safety.
• Ability to maintain professional communications and boundaries while managing complex situations and interacting with individuals diagnosed with substance use or co-occurring conditions.
• Ability to utilize both oral and written communications skills to effectively communicate with patients, co-workers, community resources, supervisors, and various other individuals encountered in the course of performing work while maintaining patient confidentiality and establishing professional rapport.

Ability to operate a computer, utilize basic MS Office programs, and effectively navigate and maintain patient records in an electronic medical records system