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The Senior Customer Service Representative is responsible for providing superior service to customers, both internal and external. This includes timely responses and communication regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative will handle larger and more complex customer accounts and orders. This position will report to the Customer Service Manager.
Full Time
$68k-87k (estimate)
04/25/2024
05/08/2024
The following is the career advancement route for Senior Customer Service Representative positions, which can be used as a reference in future career path planning. As a Senior Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Customer Service Representative. You can explore the career advancement for a Senior Customer Service Representative below and select your interested title to get hiring information.