Position Overview:

To direct all activities required to achieve all business goals, including retail sales objectives, guest service, payroll, guest recovery, inventory management and merchandise presentation.

Primary Responsibilities/Accountabilities:

• Drive all aspects of store level sales and profitability.
• Assist in recruiting, selecting and training a team of qualified, dedicated and professional store associates based on established core competencies.
• In partnership with the Store Manager, lead and inspire store team through effective coaching and development support needed to create a high-performance sales team.
• Maintain all standards of store operations including visual presentation, security, inventory control, human resources, operational policies and procedures.
• Assist in managing the execution and adherence to all corporate programs.
• While Leader on Duty (LOD), responsible for all aspects of store operations including staffing, selling skills, merchandising, stock management, safety and security, and operational policies and procedures.
• Ensure all Company prescribed standards are met and adhered to by all employees.
• While Leader on Duty (LOD), regularly review daily, key performance metrics with staff in order to drive profitability and service in the store.
• Perform store opening and closing procedures in accordance with Company policies.
• Perform sales transactions (ringing purchases, processing of cash or credit payments, counting money) occasionally.
• Protect the security of cash, inventory, and other company assets according to policies and procedures.

Required Functional Skills:

• Execute and Lead Guest Service Strategy: Train hourly associates on the guest service expectations and standards of Retail & Attractions. Conduct regular guest service observations and provide coaching and feedback for improvement. Facilitate Retail Associate training such as New Hire Orientation, Retail sales and service, and other skill building courses.
• Merchandising Standards and Supervision: Partner with the Store Manager on the implementation of visual merchandising directives and maintaining established standards consistent with company brand strategies; communicates with Store Manager regarding merchandising assortment, trends, and needs; ensures merchandise on selling floor is replenished appropriately.
• Staff Management: Coach and develop staff to exceed individuals' and business goals; Develops staff to provide exceptional customer service by understanding customer needs and providing information on the Company and merchandise; Supervises floor coverage and activities, including opening and closing attraction or store as scheduled. Deliver praise/on the job coaching/constructive feedback for Ambassador and Lead Ambassador teams.
• Labor Management: Ensure hourly/daily/weekly labor plans are met by cross utilizing employees to cover call outs. Partner with Director of Stores or Store Manager to respond to hourly guest count by extending coverage in case of soft closure or reduction in coverage in response to low guest traffic.
• Inspirational Leadership: Consistently hold self and others accountable to demonstrating and role modeling principles and behaviors of the Company to drive employee engagement and create a culture that makes Retail & Attractions a desirable place to work every day.
• Replenishment and Stock Control: Able to direct replenishing the sales floor with product has knowledge of the layout and function of the stockroom and is skilled with inventory control management.
• Communication: Communicate effectively with guests, members of management and ambassadors. This includes the ability to understand, be diplomatic and tactful, demonstrate appropriate behavior social situations and maintain composure in negative circumstances in order to achieve results.
• Retail Sales Knowledge: Knowledge of and ability to apply retail selling skills.
• Payroll: Knowledge of and ability to operate company-owned stores and attractions within those guidelines.

Physical Demands:

• Able to walk and stand for prolonged periods, 2 – 4 hours.
• Able to climb ladders and step ladders.
• Able to key on computer for extended periods, 4 – 6 hours.
• Lifting, pushing, and pulling 50 lbs. objects frequently; this includes lifting from one level to another level.
• Frequent bending and kneeling.
• Able to climb sets of stairs.

Educational Requirements and Experience:

• High School Diploma or Equivalent
• 3 years retail experience in a fast-paced environment
• Minimum of 2 years' people management experience in the retail industry

Additional Requirements:

Must be able to successfully pass credit, drug screen, and criminal background check.