Req number:

Employment type:

Worksite flexibility:

Job Summary

Job Description

We are looking for a Quality Assurance Team Lead to develop and manage a team of neurodivergent Quality Assurance Analyst's. The Quality Assurance Team Lead will will provide training, guidance, mentoring, support & supervision and must possess a sound knowledge of industry best practices and standards. The ideal candidate will be a strong leader and team motivator who is compassionate, approachable, and flexible, with a proven track record of mentoring and people development. The Team Lead will also be responsible for understanding and reporting upon the team's progress towards project goals and milestones. This position will be full-time and hybrid .

What You'll Do

• Mentor, coach, and support neurodivergent associates working as Quality Assurance Analyst's

• Facilitate the development and maintenance of operational process documentation

• Coordinates multiple testers and testing activities within a project

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production

• Maintain an associate skill assessment and talent development program for each team member

• Establish and maintain a regular cadence with client leadership of all levels and associates, providing bi-directional feedback and guidance on prioritization of work assignments, deliverables, and due dates

• Ensure that work tasks are delivered on time, within SLA and to the expectations of IT sponsors and business stakeholders

• Analyze existing data and perform data gap analysis with the goal of improving metrics related to cost, effort, and milestones of quality activities on a project level

• Generate and present executive summary reporting including key metrics to measure and manage performance

• Act as initial escalation point of contact on associate issues, and advocate for team members with client

• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

• Ensure that the team manages the client's data in accordance with security, confidentiality, and integrity requirements

What You'll Need

Required:

• Bachelor's degree or higher in computer science or a related field

• Minimum 5 years of experience testing applications

• Hands on experience in object-oriented application development.

• Experience working in Agile Software Development environment and Testing phases/cycles

• Familiarity with the Software Development Lifecycle (SDLC) and how Quality Assurance methodology fits into the SDLC Knowledge of relevant operating systems, languages and database tools

• Knowledge of defect tracking systems and processes; including change management

• Knowledge of automated regression testing tools.

• Knowledge of API and/or web service integration testing using SoapUI or similar software

• Experience with Azure DevOps and/or HP ALM - Application Lifecyle Management

• Experience test automation with C#, java, or equivalent development experience

• Working experience with source control tools (e.g., Git)

• Familiarity with multiple project delivery types (e.g., custom, Agile delivery, platforms, upgrades, package implementation, configurations, web, etc.)

• Experience interviewing candidates and providing feedback to hiring managers

• Experience leading the training, guidance, and performance management of several new team members

• Experience organizing, and executing training and development plans, and communicating progress and managing expectations across all levels of leadership

• Experience managing multiple priorities, analyze technical problems and synthesize thoughtful solutions

• Excellent communication and stakeholder management skills with a proactive attitude, always seeking opportunities to add value

• Good analytical skills

• Strong written and verbal communication skills

• Solid interpersonal skills, ability to work on a team

• Ability to drive work to completion and escalate when necessary

• Excellent organizational and leadership abilities

Preferred:

• Experience of testing trading platforms or similar software

Physical Demands

• Ability to perform the essential job functions consistent safely and successfully with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.