Job Title: Project Requirements Manager

Position Location: Raleigh, NC

Your impact:

As the Project Requirements Manager, you'll have the opportunity to use your technical aptitude and management talent to lead and develop your team, provide thought leadership, and actively participate in the project planning (Initiation) process as you seek to solve for capacity utilization to ensure effective and efficient use of resources in support of the organization's overall project requests. You'll also have the opportunity to use your communication talent as you work with various organizational leaders and help transform their business unit objectives into fully formed initiatives.

The contributions you can anticipate making:

Requirements Gathering Management:

• Assigning and monitoring work of Project Requirements Analysts
• Gathering, analyzing, and validating requirements for prospective project requests
• Gaining clarity on scope, budget, and schedule for project requests
• Engaging relevant functional and technical teams for design, development, and testing activities required for project requirements
• Describing changes that will take place in projects by identifying the best solution, capturing the actions required to implement the solution, and the testing/validation processes required
• Assisting with stakeholder reviews, communication, and engagement
• Analyzing and planning for mitigating project risks
• Optimizing requirements gathering processes and procedures
• Overseeing RFP process as related to potential projects

Leading team results and goals by:

• Driving project management organizational maturity by creating policies, procedures, and reporting to increase accuracy
• Recommending solutions to business needs and assigning staff to the tasks and projects necessary to deliver those solutions
• Executing requirements reviews to ensure projects are adhering to demand management policies and procedures
• Supporting IT managers by analyzing current trends to identify challenges early in the planning process of a project
• Working with business unit leadership, on a periodic basis, to assist with the planning process to integrate demand and capacity assumptions into the process
• Collaborating with project and resource managers to ensure accurate forecasts by providing advice and guidance regarding governance and best practices
• Organizing, scheduling, and facilitating team meetings
• Overseeing and leading corporate projects as needed based on department needs
• Discerning between the types of requests coming from the organization and guiding them to appropriate fulfillment channels
• Monitoring and reporting on department level SLAs and metrics
• Note: Some objectives will be realized through work requests/enhancements to be fulfilled by the Information Technology team, while others will flow through to Coastal's PMO as formal project requests

Developing team by:

• Managing a team of requirements analysts and providing leadership, guidance, and mentorship
• Fostering a collaborative and innovative team culture
• Cross-training to ensure optimization of staff and processes
• Providing opportunities for growth and development to ensure staff has the knowledge and tools needed to perform well
• Identifying each of your team member's talents and helping them do more of their best work
• Holding meaningful weekly check-ins with each team member to build relationship, trust, and provide the opportunity for coaching, feedback, and recognition
• Conducting performance management meetings regularly
• Building a culture that embodies Coastal's values
• Cross-training to ensure optimal coverage
• Assisting with the optimizing of staff and processes
• Ensuring your staff has the knowledge and tools needed to perform well
• Successfully recruiting additional staff as needed

Providing exceptional member service by:

• Interfacing with various leaders throughout the organization and helping them transform their business unit objectives, which will leverage Coastal's infrastructure, into fully formed initiatives
• Building a positive culture that inspires your team to do their best
• Ensuring your staff has the knowledge and tools needed to perform well
• Communicating with sponsor and stakeholders on the status of requests

Protecting Coastal by:

• Partnering with other departments to ensure adherence to organizational policies and processes, as well as industry best practices and standards
• Ensuring staff can always provide adequate service
• Providing support for internal/external auditors
• Resolving audit and exam findings
• Ensuring the BCP preparedness of your team

To be successful in this role, you will be:

• A person who derives satisfaction from influencing and motivating others, building rapport, and creating an atmosphere where collaboration as well as individual strengths can thrive
• Someone who enjoys listening to the needs others present and then using their expertise to create a plan and recommendation for meeting those needs
• Someone who enjoys being the decision maker or influencer in demanding situations
• An achiever who thrives on the opportunity to take a project and see it through to a successful conclusion
• Someone who enjoys compiling and analyzing information, organizing it, and then presenting it in a way that can be easily understood by others whether it be verbally, in writing, or through a presentation
• A detail-oriented person who enjoys analyzing and interpreting processes and data, identifying needs or potential obstacles, and communicating
• A person who derives satisfaction from building rapport with both others and creating an atmosphere of collaboration

Interested? Here's what we need to see on your resume:

Required Experience:

• At least eight years' experience as a systems analyst or systems administrator at a financial institution or in a related financial institution industry
• Minimum five years' experience in each of the following:
  • Business requirements gathering
  • Managing, operating, or troubleshooting financial systems
  • Managing vendor and partner relationships
  • Management and staff development, or large project team leadership experience
  • Experience with MeridianLink and Symitar as a systems administrator
• Experience with Microsoft enterprise technologies including Outlook, Visio, Excel, Word, and PowerPoint

Preferred Experience:

• Encompass experience
• Relational database systems, such as Microsoft SQL

Education:

• College degree in computer science/technology or business administration preferred
• PMP certification or equivalent experience preferred

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 6/25/2024

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans