Job description

Client Service Representative

Coast to Coast Cardiology, a privately-owned multi-site veterinary cardiology group, is seeking a dedicated and highly motivated individual with a strong work ethic to join our team as a full-time Client Service Representative. Our focus is on providing excellent service to our clients and their beloved pets across both the East and West coasts.

Responsibilities:

• Jointly manage multiple cardiologists' schedules across both coasts, ensuring smooth coordination of appointments and consultations.
• Answer phone calls, schedule appointments, and handle client and patient registration.
• Request and manage patient electronic medical records (EMRs) to maintain up-to-date and accurate information.
• Perform initial triage for cardiologist patients, gathering relevant information and prioritizing cases based on urgency.
• Respond calmly and professionally to potential emergency phone calls, providing guidance and support to clients in distress.
• Process financial transactions for services rendered and enter client communications for clinical staff.
• Assist with medication refills and perform other administrative duties as needed.
• Maintain a clean and organized work environment.

Requirements:

• Ability to balance multiple priorities simultaneously and have a love for animals and their owners.
• Ability to lift 40 pounds, sit or stand for extended periods of time, and tolerate loud environments.
• Flexibility in working hours to accommodate patient care needs.
• Excellent communication skills, empathy, and the ability to work collaboratively in a fast-paced, team-driven environment.
• At least 3 years of experience in customer service, preferably in human or veterinary healthcare, hotels, or resorts.
• Must pass a criminal background check.

Coast to Coast Cardiology is committed to being quality-driven, advanced, progressive, and innovative in our approach to cardiac medical therapy for our patients. Our team collaborates with pet owners, their family veterinarians, and other veterinary specialists to offer the highest level of excellent, compassionate-based service. We foster a rich and rewarding environment that cultivates an optimized informational experience for both staff and clients.

If you share our commitment to these values and are interested in contributing to the growth and development of Coast-to-Coast Cardiology, our patients, and our professional team, please apply immediately with your resume and cover letter.

Prior experience is preferred. Coast to Coast Cardiology is an equal opportunity employer.

Job Type: Full time
Salary: $17.00 to $28.00 /hour based on experience.

Work Remotely

• No

Job Type: Full-time

Salary: $17.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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Job Types: Full-time, Part-time

Pay: $17.00 - $28.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Peabody, MA (Required)

Ability to Relocate:

• Peabody, MA: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person