Description

Position Summary: The client services coordinator / Aide Liaison is responsible for ensuring contractual compliance, the management of client services, in addition to being the primary liaison between the nurses and the field staff.

Requirements

Essential Responsibilities: He / She accepts responsibility for his / her actions and the following:

• Taking referrals from contracting agencies. Maximizing hours available while organizing initial weekly schedules, updating as necessary and minimizing travel and mileage expenses.
• Maintaining open communication and good relationships with contracting agencies.
• Quality control of employees’ schedules on their EVV applications, making sure they are checking in and out of their clients’ homes on time.
• Filing paperwork.
• Work closely with the scheduling supervisor to ensure services between clients, family members, and aides are coordinated in a timely manner.
• Maintaining personnel records and client files to ensure contractual compliance (hard copies and computerized).
• Coordinating with field supervisors to ensure that introductory visits are conducted in a timely fashion.
• Review client progress and referring concerns to the RN / Field supervisor and contracting agencies as deemed necessary.
• Attending agency meetings and off-site training as requested.
• Resolving routine client/employee conflicts and reporting concerns to the nursing supervisors.
• Cooperating with partnering Home Care Agencies in the coordination of services to mutual clients.
• Maintaining field staff informed policies and events via memos, staff meetings, phone calls, etc.
• Ability to be on-call after hours on a rotating schedule to assist field staff with emergency client issues and provide emergency coverage when necessary.
• Assist the Program Director with tasks as requested.
• Home visits to resolve immediate issues which may arise and refer concerns to nurses when necessary.
• Be on-Call and carry emergency phone line at least every other week when necessary.
• Additional tasks as deemed necessary for the efficient operation of the department.

Qualifications: 

• 2 years’ experience in working with elders, preferably in Home Care Services.
• Supervisory and organization skills.
• Sensitivity to elder and personnel issues.
• Ability to work with a diverse population, have good recall of information.
• Proficient in Microsoft Office Applications.
• HHA / CNA certification.
• Bi-Lingual in English and Spanish.
• Provide emergency coverage to high-risk consumers when necessary.
• Available to staff after hours for issues which may come up in the field on a rotating schedule.
• Reliable, personal transportation, valid driver’s license, and clean driving record.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is frequently required to sit, use hands, fingers, to reach, squat, or kneel; and to talk and /hear clearly. The employee is occasionally required to lift and carry up to 20 pounds.
• Specific vision and hearing abilities required by this job include close vision, adjusting focus, communication and translating information in clear spoken language.
• Specific communication skills include written (typed) information using a desktop computer or laptop provided at the office.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fixtures and furniture, and risk of electrical shock. The noise level in the work environment is usually moderate.

Evaluation: The coordinator must continue to achieve a satisfactory performance evaluation annually. Performance evaluations are done by the Program Director with input from others in a supervisory and administrative capacity.

The job description is not designed to contain all duties required. There may be duties, responsibilities and activities that may change or be assigned at any time with or without notice.

It is the policy of NSCAP to grant equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, physical or mental disability, sexual orientation, genetic information, membership in the uniformed services or any other classification which is “protected” under state or federal law.