Description

Provides support at the dental office front desk to other team members and both general and specialty patients, through excellent customer service and communication skills.

Duties and Responsibilities

• Work collaboratively with office manager to ensure all patients (general and specialty) are provided prompt, quality customer service.
• Ensure effective customer service telephone skills.
• Build a productive office schedule both for general and specialty and ensure patients are re-appointed prior to leaving.
• Follow all Accounts Receivables policies.
• Submit pre-authorizations for treatment to insurances, as needed.
• Ensure that referral forms are completed and the practice is effectively prepared for specialty days which includes, but is not limited to charts pulled, appointments confirmed and all clearances received.
• Complete insurance verifications two (2) business days prior to patients’ visits to determine coverage and benefit limits and link insurance in EagleSoft appropriately.
• Effectively provide dental education and information to insure patient awareness of dental health and continuing treatment.
• Effectively present to patient in professional and confidential manner dental treatment plan and proposed plan for continuing treatment.
• Understand and explain insurance benefits and financial options to patient in non-clinical terms and offer patient alternate means of payment, i.e., third party financing.
• In Office Manager’s absence, maintain petty cash and make daily bank deposit on time and accurately, in accordance with the Bank Deposit and Petty Cash policy.
• Exercise effective communication to ensure cooperation between the front office and the back office (including filtering down newsletters, correspondence and appropriate data).
• Be responsive to patients and patient complaints utilizing the online inquiry system.
• Assure timeliness and accuracy of paperwork.
• Assure safety – workers compensation incidents are reported accurately and timely, protective equipment is utilized and OSHA/Bloodborne pathogen requirements are followed.
• Complete walkout process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the routing slip that the Doctor has submitted.
• Complete the End of Day process which includes submittal of insurance claims and pre-determinations as directed by office manager.
• Participate in morning huddles, chart reviews and routine office meetings.
• Participate in office checklist duties as assigned.
• All other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Basic clerical and administrative skills.
• Effective communication skills; demonstrates professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology preferred
• Working knowledge of Internet Explorer, Word, and Excel required. Experience with dental software such as EagleSoft preferred.
• Effective time management skills with the ability to manage multiple tasks and priorities.

Qualifications (Experience, Education, Licensure, Certification)

• Associate's Degree in business, or equivalent, and two years working experience. Has a working knowledge of the front and back office medical operation.
• Prior management experience is a plus.

Working Conditions

Assistant Office Managers work in areas that are highly visible and designed and furnished to make a good impression. Most work stations are clean, well-lighted, and relatively quiet. Work is sedentary in nature.