82 Customer Service Representative Jobs in Meridian, ID
CNG Holdings is Hiring a Customer Service Representative Near Meridian, ID
DutiesEssential Duties:
- Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
- Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
- Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
- Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
- Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
- Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
- Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
- Perform customer verifications to validate information presented.
- Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
- Comply with federal and state regulations and Company policies and procedures.
- Complete compliance trainings and quarterly I Agree timely.
- Other duties as assigned.
- High school diploma, GED, or equivalent experience
- 1 year(s) of experience with sales, customer service, and/or cash handling preferred
- Strong customer service, active listening, and verbal and written communication skills
- Proficient in Microsoft Office programs
- Ability to multitask, prioritize, and work in an autonomous environment
- Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
- Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
- Call center/retail/office environment
- Extensive cash handling
- Extended phone usage
- Long periods of standing
- Extended viewing of computer screens and typing
- Must be able to lift up to 50lbs, with or without reasonable accommodations
- Must be able to travel to all stores within the assigned district with personal vehicle
- May be asked to travel to neighboring districts
- May require overnight travel
- Must work assigned shifts as scheduled
Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.
Our vision is to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so that they can build a better future for themselves and their families.
CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!
Commitment To DiversityWe are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.
Job Summary
Full Time
$33k-41k (estimate)
08/01/2023
06/09/2024
axcess-financial.com
BLUE ASH, OH
1,000 - 3,000
1994
A DAVID DAVIS
$1B - $3B
Related Companies
The job skills required for Customer Service Representative include Customer Service, Products and Services, Microsoft Office, Written Communication, Cash Handling, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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